- Spending time with family, including my toddler and my husband, and friends
- Baking
- Watching movies and tv shows
- Travel
- Reading
- Creative writing
- Spending time in nature
Rachel Leackfeldt
Rochester Hills,MI
Summary
Clinical social work professional with a strong background in providing trauma-informed mental health services. Adept at clinical documentation and developing tailored treatment plans. Skilled at collaborating cross-functionally to achieve positive outcomes for clients. Known for adaptability, reliability, and deep commitment to client well-being.
Overview
11
11
years of professional experience
Work History
MSW Therapy Intern
Lillybrook Counseling Services
09.2025 - Current
- Assist with clinical documentation, including progress notes, assessments, and treatment plans
- Design group therapy programs and co-facilitate group therapy sessions
- Provide one-on-one outpatient therapy sessions under supervision
- Shadow outpatient therapists to learn application of various therapy modalities
- Create social media marketing material to provide community psychoeducation
- Perform administrative tasks, including new client onboarding, scheduling, billing, and updating internal documentation and training videos
MSW Therapy Intern
Easterseals MORC
09.2023 - 04.2024
- Assisted with consumer documentation, including progress notes, annual assessments, and treatment plans
- Met with consumers for therapy sessions under supervision
- Shadowed therapists to learn application of various therapy modalities
- Conducted outreach calls and mailed documentation
- Updated consumer information in internal Excel spreadsheets and electronic health record systems
- Worked cross-functionally and maintained open communication with supervisors, therapists, and case managers to meet consumer needs
ABA Behavior Technician
The Oxford Center
04.2023 - 06.2023
- Provided Applied Behavior Analysis (ABA) services to clients with Autism under the supervision of a BCBA (Board Certified Behavior Analyst) and aid in implementing treatment and programs created by the BCBA
- Collected and recorded data on patient behavior
- Collaborated, communicated, and assisted with the training of clients
- Provided a safe and supportive environment for patients and families
Enterprise Implementation Specialist
Procare Solutions
11.2021 - 10.2022
- DayCare Works/SchoolCare Works
- Honors: Department Star Award - Pillar of Strength and SME
- Worked with customers to set up SaaS software platform specific to their needs and provided software training
- Managed implementation project from start to finish to ensure delivery
- Partnered with Sales team to scope projects and pre-sales product demonstrations
- (Multiple Roles and Promotions)
Account Manager
Procare Solutions
01.2017 - 11.2021
- Achieved top sales numbers among Account Management team for additional products and services to meet existing client operational needs
- Proactively managed and developed portfolio of enterprise, mid-market, and SMB clients, maintaining 99% retention of client base
- Advocated customer needs/issues cross-departmentally, managed and resolved disputes and difficult issues
- Prepared internal and external communications, including marketing materials, press releases, newsletters, and release notes
English Tutor
TechWorld Language Solutions
09.2016 - 12.2018
- Provided private, weekly one-on-one English tutoring to non-native English speakers on temporary assignment in the U.S.
- Prepared weekly lesson plans catered to students’ specific needs and skill level, using popular culture and current events to make lessons engaging and concepts easier to grasp
- Tracked students’ progress and hours in TechWorld online database
Mentor
Big Brothers Big Sisters of Metropolitan Detroit
02.2016 - 05.2017
- One-on-one mentoring with a Detroit high school student to support student’s personal and academic growth
Senior Account Manager
Oakland Living Corporation
09.2014 - 01.2017
- Promoted to Senior Account Manager after one year of successful sales campaigns
- Managed customer service, order fulfillment, sales planning, and business development for major ecommerce accounts
- Led and trained new hires; assisted with on-boarding process and created training guide
- Wrote copy, prepare marketing communications, and internal instructional guides
Education
Master of Social Work -
Oakland University
Rochester Hills, MI05.2026
ESL Tutor Certification - undefined
Macomb Literacy Partners
Macomb, MI10.2013
Bachelor of Arts - English
Alma College
Alma, MI12.2007
Skills
- Stress reduction techniques
- Anxiety management
- Grief support
- Clinical documentation
- Depression treatment
- Self-harm prevention
- Mental health counseling
- Assessing needs
- Interdisciplinary coordination
- Follow-up care
- Goal setting
- Attention deficit hyperactivity disorder
- Managing records
- Psychosocial assessment
- Group therapy
- Conducting assessments
- Gathering referrals
- Critical thinking
- Referral coordination
- Relationship building
- Desktop and laptop computers
- Intervention planning
- Word processing
- Individual counseling
- Support group organization
- Electronic medical record software
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Team collaboration
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Affiliations
- National Association of Social Workers
Interests
Timeline
MSW Therapy Intern
Lillybrook Counseling Services
09.2025 - Current
MSW Therapy Intern
Easterseals MORC
09.2023 - 04.2024
ABA Behavior Technician
The Oxford Center
04.2023 - 06.2023
Enterprise Implementation Specialist
Procare Solutions
11.2021 - 10.2022
Account Manager
Procare Solutions
01.2017 - 11.2021
English Tutor
TechWorld Language Solutions
09.2016 - 12.2018
Mentor
Big Brothers Big Sisters of Metropolitan Detroit
02.2016 - 05.2017
Senior Account Manager
Oakland Living Corporation
09.2014 - 01.2017
ESL Tutor Certification - undefined
Macomb Literacy Partners
Bachelor of Arts - English
Alma College
Master of Social Work -
Oakland University