Rachel Lee
Montgomery,AL
Summary
Well-qualified Customer Service Leader, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
Mapco Express
09.2022 - 05.2023
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Helped to resolve customer concerns promptly and efficiently.
- Reconciled register count beginning and ending of every shift, resolved discrepancies and made bank deposits.
- Maintained a clean, well-stocked environment throughout store.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Utilized POS to enter orders, process payments, and issue receipts.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Checked and verified identification for proof-of-age for tobacco and alcohol purchases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Sales Associate/Cashier
Breaktime Truckstop (MFA Oil)
09.2018 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped to resolve customer concerns promptly and efficiently
- Assisted customers with locating and choosing merchandise in store departments.
- Maintained clean sales floor and straightened and faced merchandise.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Reconciled cash drawer nightly, resolved any discrepancies and made bank deposits.
- Maintained clean and well-stocked shelves throughout store.
- Checked and verified identification for proof-of-age for tobacco and alcohol sales.
Receptionist
Four Seasons Living Center
01.2018 - 04.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maximized resident and staff safety by keeping meticulous sign-in records for all visitors entering building.
- Studied and understood standard hospital emergency codes if they needed to be utilized and announced to staff through intercom system.
Branch Manager
USAFE Libraries
08.2015 - 05.2017
- Maintained friendly and professional customer interactions.
- Provided excellent customer service and identify solutions to issues that arose.
- Conducted weekly, monthly, and yearly audits of inventory of all items housed in the library and reported results to unit supervisors.
- Assessed employee performance and developed improvement plans.
- Maintained accurate records of all items checked out by patrons.
- Maintained a clean and safe environment for military members and their families to utilize while stationed abroad.
- Communicated effectively with citizens of varying languages and backgrounds
Education
Associate of Arts - General Studies
State Fair Community College
Sedalia, MO05.2021
Dental Assisting Certificate - Dental Assisting
Matrix School of Dental Assisting
Albuquerque, NM05.2013
High School Diploma - General Studies
East Peoria Community High School
East Peoria, IL05.2010
Skills
- Sales Expertise
- Calm and Professional Under Pressure
- Customer Service Excellence
- Sales Report Generation
- Billing Adjustments and Refunds
- Professional Relationships
- Funds Reconciliation
- Maintaining Clean Work Areas
- POS Systems and Ordering Platforms
- Guest Experiences
- Policy and Procedure Adherence
Timeline
Customer Service Team Leader
Mapco Express
09.2022 - 05.2023
Sales Associate/Cashier
Breaktime Truckstop (MFA Oil)
09.2018 - 12.2020
Receptionist
Four Seasons Living Center
01.2018 - 04.2018
Branch Manager
USAFE Libraries
08.2015 - 05.2017
Associate of Arts - General Studies
State Fair Community College
Dental Assisting Certificate - Dental Assisting
Matrix School of Dental Assisting
High School Diploma - General Studies
East Peoria Community High School
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