Rachel Leesman
Oakland
Summary
Criminal Justice graduate with a dual major in Criminal Justice and Psychology. Proven experience in leadership, conflict resolution, customer relations, and administrative operations. Seeking an investigative or public service position to leverage strong communication, analytical thinking, and organization skills to contribute to serving the community and supporting the justice system.
Overview
10
10
years of professional experience
Work History
Multi-Site Manager
Euro Tans and Spa
Hawthorne
05.2019 - Current
- Supervise daily operations for two salon locations while leading and supporting a team of 15 employees
- Recruit, interview, onboard, train, and mentor new employees while monitoring performance
- Prepare financial audit reports, investigate revenue discrepancies, and oversee weekly bank deposits with a high degree of accuracy
- Review payroll records, audit employee timekeeping, and calculate incentive bonuses
- Resolve customer concerns professionally while exercising sound judgement in challenging situations
- Monitor inventory levels and prepare detailed reports identifying products requiring replenishment for review by the business owner
- Investigate inventory discrepancies and assist in identifying causes of shortages or inconsistencies
Support Staff
Turnbridge
New Haven
10.2017 - 08.2018
- Supported clients in a residential dual-diagnosis treatment environment while maintaining a safe, structured, and respectful atmosphere.
- Communicated effectively with clients experiencing mental health and substance use disorders
- Assisted with daily programming, scheduling, and client needs while maintaining professionalism and confidentiality
- Worked collaboratively with staff to promote client safety and well-being
Cashier
Duc's Place
New Haven
11.2016 - 07.2017
- Processed customer orders accurately in a fast-paced environment while providing professional and courteous service.
- Handled cash and credit card transactions with accuracy and accountability.
- Communicated effectively with customers and coworkers to ensure efficient service and resolve routine concerns.
- Maintained cleanliness, organization, and inventory of the dining area to support daily operations.
Education
Bachelor's Degree - Dual Major in Criminal Justice and Psychology
Rutgers University-Newark
Newark, NJ05.2021
Associate - Liberal Arts
Gateway Community College
New Haven, CT05.2018
Skills
- Interviewing and customer communication
- Conflict resolution
- Report preparation
- Cash handling and auditing
- Leadership and supervision
- Problem solving
- Time management
- Organization and multitasking
- Microsoft Office proficiency
- Team collaboration
- Confidentiality and professionalism
- Customer service excellence
- Revenue analysis
Timeline
Multi-Site Manager
Euro Tans and Spa
05.2019 - Current
Support Staff
Turnbridge
10.2017 - 08.2018
Cashier
Duc's Place
11.2016 - 07.2017
Bachelor's Degree - Dual Major in Criminal Justice and Psychology
Rutgers University-Newark
Associate - Liberal Arts
Gateway Community College