Rachel Leever
Tampa,Florida
Summary
Hospitality-driven with over 25 years of experience leading full-service, high-volume restaurants. Passionate about creating exceptional guest experiences while building strong, engaged teams. Proven leader in service standards, staff development, cost control, and operational excellence. Known for hands-on leadership, attention to detail, and fostering a culture of hospitality and accountability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Cru Hospitality Group
Tampa, FL
03.2024 - Current
- General Manager of Small Giant and Wine on Water concepts
- - Lead all aspects of restaurant operations with a strong focus on guest satisfaction and hospitality
- - Recruit, train, and develop FOH and BOH teams to deliver consistent, high-quality service
- - Oversee P&L performance, labor management, and cost of goods
- Directed daily operations to ensure service excellence in fast-paced dining environment.
- Developed and implemented strategic initiatives to enhance guest satisfaction and retention.
- Mentored management team, fostering leadership skills and promoting professional growth within staff.
- Established training programs that improved employee performance and reduced turnover rates significantly.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw beverage inventory management to ensure optimal stock levels and reduce waste.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
Assistant General Manager
Forbici Modern Italian
Tampa, FL
03.2022 - 03.2024
- Supported daily operations with an emphasis on hospitality, service flow, and guest engagement
- Developed training programs to elevate service standards across FOH teams
- Built schedules and managed labor to support peak service periods
- Led hiring, onboarding, and coaching to strengthen team performance
- Assisted with payroll and scheduling system transitions
- Ensured smooth opening and closing procedures and cash accountability
Restaurant Manager
Bonefish Grill
Tampa, FL
01.2019 - 03.2022
- Managed FOH operations and guest experience in a high-volume environment
- Led service teams to consistently meet brand hospitality standards
- Created schedules and supported labor efficiency
- Oversaw BOH operations including inventory, purchasing, and food safety compliance
- Reduced food waste while maintaining quality and consistency
- Partnered with kitchen leadership to ensure smooth service execution
- Managed inventory levels, placing orders to maintain stock while minimizing waste.
Restaurant Manager
Carrabba’s Italian Grill
Orlando, FL
12.2008 - 09.2019
- Built a foundation in hospitality, service leadership, and team development
- Supported FOH and BOH operations while upholding brand standards
- Selected to help open and support a new restaurant concept based on performance
- Trained and mentored staff on service standards and menu knowledge to enhance guest experience.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Guest Experience & Service Culture
- Restaurant Operations & Leadership
- Team Training & Development
- Labor Management & Scheduling
- P&L and Cost Awareness
- Food & Beverage Operations
- Inventory & Food Cost Control
- Catering & Events
- Menu Execution & Recipe Development
- New concept openings
- Leadership and Team building
- Operations management
Certification
Servsafe Manager
Timeline
General Manager
Cru Hospitality Group
03.2024 - Current
Assistant General Manager
Forbici Modern Italian
03.2022 - 03.2024
Restaurant Manager
Bonefish Grill
01.2019 - 03.2022
Restaurant Manager
Carrabba’s Italian Grill
12.2008 - 09.2019