Summary
Overview
Work History
Education
Skills
Timeline

Rachel Leinberger

Wilton,CT

Summary

Performance-driven Vice President with over 25 years of experience aligning systems with business requirements, policies, and regulatory requirements. Spearheaded several successful multi-million dollar initiatives including Custom developed commissions applications, Data warehousing platforms, Packaged ERP, CRM and Professional Services Automation tools.

Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

30
30
years of professional experience

Work History

Vice President - Consulting Technology Operations

Gartner
03.2014 - Current
  • Responsible for the development and execution of a multi-million dollar critical technology transformation roadmap aligned with business strategic objectives
  • Established a Product Management and a centralized Analytics Organization working closely with business and IT partners in an agile development framework
  • Directed cross-functional teams in the successful launch of new Consulting applications including a new Sales Enablement CRM and a Professional Services Automation Tool
  • Drove operational efficiencies and cost savings through process improvements and performance optimization.
  • Drove the technology and process change required to deliver impactful analytics, dashboards and tools to the Consulting organization
  • Prioritized and worked with senior leadership to implement critical metrics aimed at driving business growth
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

Vice President - Business Process Management

Gartner
08.2011 - 03.2014
  • Responsible for building a program management, business analysis and quality assurance competency
  • Guided business leaders to create technology roadmaps that align with corporate direction
  • Established the global CRM strategic direction across 10 business units including Sales, Service, and Marketing
  • Led a 30 person team consisting of Program Managers, Business analysts, and QA professionals focused on a $5M annual CRM and Enterprise capital portfolio
  • Drove simplification of business processes aimed at improving Operational Effectiveness.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Sr. Director - Siebel CRM

Gartner
04.2008 - 08.2011
  • Led successful implementation of a $16M global Siebel CRM application which included Call Center, Sales, and Marketing modules
  • Functionality was rolled out to over 4000 associates world-wide
  • Established and managed the Five Year implementation Roadmap across multiple internal IT and business teams
  • Served as the focal point for all program issues and decisions
  • Responsible for driving streamlined business process across multiple organizations to ensure consistencies in the delivered application.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.

Sr. Director - Oracle Applications Implementations

Gartner
10.2005 - 04.2008
  • Successfully directed design and execution of a $7M global Oracle Financials/HR initiative to drive performance, profit optimization and growth opportunities.
  • Managed a team of both internal and external functional and technical resources through the full development lifecycle
  • Collaborated with cross-functional teams to define and implement best practices for Oracle Applications usage
  • Served as the escalation point for issues and decisions within the team
  • Responsible for reporting progress, issues and budget to senior management.

Director - Large Corporate Acquisition

Gartner
09.2004 - 10.2005
  • Responsible for the overall technology delivery associated with this major acquisition
  • This included changes or enhancements to almost all applications including the website and infrastructure
  • Coordinated and ran weekly cross functional meetings to discuss issues, process and approaches related to the acquisition
  • Sessions included representatives from every business unit and were a successful forum for identifying and resolving cross functional issues
  • Drove integration efforts post-acquisition to ensure seamless transition and maximize synergies
  • This included the development and execution of resource transition plans, and spearheading cross functional teams to execute complex corporate transactions.

Sr. Program Manager - Oracle Order to Cash

Gartner
08.2003 - 09.2004
  • Led the overall activities for a $39M initiative focused on redesigning Gartner's internal process all the way from Quote to Contract to Billing
  • Oversight of the Functional, Technical, Testing, and Change Management Teams consisting of over 80 employees and consultants
  • Responsible for communicating the vision and obtaining support for the initiative across all business units within the organization
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.

Program Manager - Data Warehouse

Gartner
10.2001 - 08.2003
  • Successfully led a team of 16 business analysts and programmers to launch a new $3M custom developed Oracle analytics warehouse using DataStage ETL processes
  • Managed the technical team through the entire analysis, requirements, design, build and test phases of the project
  • Facilitated technical discussions with the business representatives to develop the appropriate data model
  • Managed the overall capital and expense budget, provided monthly status to senior leadership, identified issues and proposed solutions
  • Partnered with the business to determine the IT roadmap that would best support corporate objectives.

Manager

Accenture
08.1999 - 10.2001
  • Led team to support a Fortune 500 Insurance client's strategy to become a financial planning organization by implementing a new instance of Trilogy's Distributor Management System for a field force of 13,000 producers
  • Managed a development team of 20 ACCENTURE, client and vendor personnel through the requirements gathering, functional design, technical design, build, assembly test, system test, and end to end test phases of system development
  • Coordinated development efforts across the entire project team of 40 individuals
  • Managed client relationships with IT Managing Directors, and Vice Presidents of HR Field Operations.

Experienced Consultant

Accenture
01.1998 - 07.1999
  • Served as the Commissions team leader on a 25,000 workday development effort for the Distributions Area of one of the largest insurance organizations in Australia and New Zealand
  • The solution's main module was a new advisor administration and commission system based on PeopleSoft HRMS 5.8
  • Led a team of 23 ACCENTURE, client, and contractor personnel through the project lifecycle for the development of the commission calculation engine, which handles millions of transactions per year
  • Managed relationships between business client's and technical teams
  • Utilized Accenture's Business Integration Methodology, which includes implementation of processes, technology, and strategy.

Consultant

Accenture
06.1994 - 12.1997
  • Served on the three-person management team for a Fortune 500 Insurance client responsible for the maintenance and enhancement of their Property and Casualty policy administration system
  • The project team, consisting of 83 ACCENTURE personnel, completed numerous projects that ranged in size from 20 to 6,000 workdays, and required 2 to 12 analysts and programmers each
  • Fostered and maintained strong relationships with senior client management to define project requirements, manage expectations regarding project scope, and resolve project issues.

Education

Bachelor of Science - Operations Management

INDIANA UNIVERSITY, The Kelley School of Business, Bloomington, IN
05.1994
GPA: 3.6/4.0

Skills

  • Business IT Strategy and Planning
  • Senior Stakeholder Management
  • Multi-Million Dollar Program Management
  • Cross Functional Business Process Redesign
  • Team Leadership/communication skills
  • Staff Development

Timeline

Vice President - Consulting Technology Operations - Gartner
03.2014 - Current
Vice President - Business Process Management - Gartner
08.2011 - 03.2014
Sr. Director - Siebel CRM - Gartner
04.2008 - 08.2011
Sr. Director - Oracle Applications Implementations - Gartner
10.2005 - 04.2008
Director - Large Corporate Acquisition - Gartner
09.2004 - 10.2005
Sr. Program Manager - Oracle Order to Cash - Gartner
08.2003 - 09.2004
Program Manager - Data Warehouse - Gartner
10.2001 - 08.2003
Manager - Accenture
08.1999 - 10.2001
Experienced Consultant - Accenture
01.1998 - 07.1999
Consultant - Accenture
06.1994 - 12.1997
INDIANA UNIVERSITY, The Kelley School of Business - Bachelor of Science, Operations Management

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