Rachel Lenard
Sarasota
Summary
Dynamic professional with a proven track record at Total Wine & More, excelling in customer service and relationship building. Adept at training and supervising staff while leveraging technology to enhance operational efficiency. Recognized for problem-solving abilities and effective communication, ensuring exceptional customer experiences and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate
Total Wine & More
Sarasota
04.2023 - Current
- Processed transactions accurately using point-of-sale system.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to enhance customer service strategies.
- Trained new associates on operational procedures and customer engagement techniques.
- Handled customer complaints and resolved issues effectively.
- Maintained compliance with ID verification and alcohol sales laws.
High School Teacher
Parrish Community High School
Parrish
08.2022 - Current
- Manage diverse classrooms of up to 35 students, developing individualized plans, and tracking progress to meet goals.
- Communicate regularly with students, parents, and staff to address concerns, solve problems, and ensure satisfaction with educational outcomes.
- Plan and coordinate multiple projects simultaneously, meeting strict deadlines.
- Adapt to a wide range of digital tools and learning platforms to deliver engaging instruction and manage records.
- Organize and lead meetings, workshops, and parent conferences, ensuring stakeholders are informed and supported.
High School Teacher
Manatee School for the Arts
Palmetto
08.2019 - 05.2022
- Provided individualized instruction to struggling students through small group activities.
- Integrated technology tools to enhance instructional delivery and student engagement.
- Collaborated with other teachers, support staff, administrators, and parents in order to ensure successful outcomes for students.
Education
Master of Curriculum and Instruction -
Florida Gulf Coast University
Bachelor of English Education -
Buffalo State University
Skills
- - Written & verbal communication
- - Customer service & relationship building
- Scheduling and workflow coordination
- - Problem-solving & troubleshooting
- - Training & supervision
- - Microsoft Office & Google Suite (Docs, Sheets, Forms, Drive)
- Quickly learns new software and platforms
- Reliability and punctuality
- Customer service
Additional Experience & Strengths
- - Maintain meticulous records and documentation, ensuring accuracy and compliance.
- - Facilitate problem-solving in high-pressure situations, remaining calm and professional.
- - Successfully coach, guide, and supervise groups to achieve objectives — skills directly transferable to directing subcontractors and managing workflows.
Certification
- Valid Driver’s License, clean driving record
Timeline
Retail Associate
Total Wine & More
04.2023 - Current
High School Teacher
Parrish Community High School
08.2022 - Current
High School Teacher
Manatee School for the Arts
08.2019 - 05.2022
Master of Curriculum and Instruction -
Florida Gulf Coast University
Bachelor of English Education -
Buffalo State University
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