Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Letterman

Rachel Letterman

Marion,NC

Summary

Dynamic Senior Production Technician with extensive experience at Baxter, excelling in quality assurance and equipment maintenance. Proven track record in optimizing workflows and enhancing operational excellence. Skilled in training staff and troubleshooting equipment, consistently ensuring safety compliance and product quality. Committed to continuous improvement and fostering team collaboration for superior production outcomes.

Overview

2026
2026
years of professional experience

Work History

Senior Production Technician

Baxter
04.2022 - Current
  • Conducted regular quality checks on products to ensure compliance with standards.
  • Enhanced efficiency and minimized waste by organizing workflow across all production stages.
  • Reported and documented unsafe conditions and faulty equipment.
  • Assisted in the setup and calibration of production equipment for new product runs.
  • Monitored production processes and adjusted equipment settings to maintain product quality standards.
  • Provided training and guidance to new staff members on the use of production equipment.
  • Performed daily maintenance of production equipment to ensure optimal performance. Managed a set of 3 Kiefel machines and operators in a production setting while ensuring the safety of team members and optimizing production workflows. I also took account of daily inventories and accounted for scrap and labours in GME. I used Maximo to input weekly, bi-weekly, monthly and quarterly PMs.

Live-In Caregiver/ Manager

My View Family Care Home
2016 - 2022
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.
  • Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.
  • Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.

Surgical Technologist

Valdese General Hospital
2010 - 2015
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.

Shift Manager

Taco Bell
2005 - 2009
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • I designed and implemented a new work flow diagram founded upon the 6S approach that decreased drive-through wait times by 40% and increased overall customer satisfaction by 60%

Education

Associate of Science - Surgical Technology

South College
Knoxville, TN

Skills

  • Quality assurance
  • Safety compliance
  • Employee training
  • Troubleshooting equipment
  • Team collaboration
  • Time management
  • Problem Solving
  • Continuous improvement

Timeline

Senior Production Technician

Baxter
04.2022 - Current

Associate of Science - Surgical Technology

South College

Live-In Caregiver/ Manager

My View Family Care Home
2016 - 2022

Surgical Technologist

Valdese General Hospital
2010 - 2015

Shift Manager

Taco Bell
2005 - 2009

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