Rachel Leufven
Los Angeles,CA
Summary
Accomplished healthcare professional with a proven track record at WelbeHealth, adept in compassionate patient care and computer proficiency. Excelled in relationship building and administrative support, significantly enhancing patient satisfaction and office efficiency. Certified in CPR/BLS and the Genesys phone system, showcasing a blend of technical and interpersonal skills to improve patient outcomes.
Overview
12
12
years of professional experience
Work History
Day Center Receptionist
WelbeHealth
02.2023 - Current
- Greeted incoming visitors and participants professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, for day center participants
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Checking Participants in and out of OTOS at real time.
- Update Day Center clear list
- Create employees and participant ID badges.
- Document case notes in Athena to the appropriate department for participant triage, medication refills and incident reports.
- Trained new receptionist for other markets.
Personal Care Assistant
WelbeHealth
10.2021 - 02.2023
- Completed scheduled patient check-ins for internal appointments.
- Greet and interact with participants.
- Assist with serving meals to participants.
- Shower Individual participants.
- Improved participant outlook and daily living through compassionate care while at the Day Center.
- Maintained clean and well-organized environment for participant happiness and safety.
- Provided ongoing compassionate patient care for each participant.
- Observed participants for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to supervisor to promote optimal care.
- Encouraged participants to participate in activities.
- Escort Participants to medical, dental and personal care appointments.
- Make case notes on Athena and route to appropriate staff member and departments.
- Work dual function as a receptionist when needed, answer phones from participants and providers, route
- calls to appropriate department.
Care Manager
The Kensington Sierra Madre
10.2020 - 10.2021
- Supported resident interests and welfare by encouraging participation in events geared toward
- Appropriate physical activity and social interactions.
- Followed safe lifting and transferring techniques to transport residents.
- Served meals and assisted immobile or disabled individuals with eating.
- Monitored individuals to identify and address specific care needs.
- Assisted patients with personal care by bathing, dressing and grooming.
- Guided individuals to restroom for toileting and cared for incontinence needs.
Lead Caregiver
Pegasus Home Health Care
02.2012 - 10.2021
- Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
License Vocational Nurse - Healthcare
Everest College - Alhambra
Alhambra, CA08.2010
Medical Assistant Certificate -
Everest College - Alhambra
Alhambra, CA06.2009
Skills
- Attention to Detail
- Punctual and Reliable
- Relationship Building
- Computer Proficiency
- Spreadsheet tracking
- Administrative Support
- Data Entry
- Team Collaboration
- Efficient in documenting in Athena
- Certified in the Genesys phone system
- Decision Making
- CPR/BLS Certification
- Compassionate Patient Care
Timeline
Day Center Receptionist
WelbeHealth
02.2023 - Current
Personal Care Assistant
WelbeHealth
10.2021 - 02.2023
Care Manager
The Kensington Sierra Madre
10.2020 - 10.2021
Lead Caregiver
Pegasus Home Health Care
02.2012 - 10.2021
License Vocational Nurse - Healthcare
Everest College - Alhambra
Medical Assistant Certificate -
Everest College - Alhambra