Rachel Locy
DeLand
Overview
11
11
years of professional experience
Work History
Practice Management Department Coordinator
Florida Health Care Plans
08.2023 - Current
- Collaborate with Practice Management leadership, providers, and staff to drive departmental and organizational goals through effective communication and relationship-building.
- Leverage technology systems to streamline workflows, improve time management, and strengthen overall productivity.
- Coordinate Hospitalist provider schedules, ensuring process standardization, alignment with operational needs, and completion of training requirements.
- Prepare and maintain accurate Hospitalist payroll documentation and reporting, ensuring compliance and timely provider compensation.
- Contribute to the development and implementation of new and existing policies and procedures, supporting continuous improvement.
- Manage complex scheduling demands to maximize provider efficiency and achieve organizational objectives.
- Demonstrate consistent time management and organizational skills to deliver accurate, high-quality outcomes within deadlines.
- Coordination of departmental operations to streamline workflows and enhance communication across teams.
- Foster relationships with external partners, enhancing service delivery and stakeholder engagement.
- Oversee project timelines, ensuring milestones were met while adhering to organizational standards.
Operations Office Coordinator
Florida Health Care Plans
06.2022 - 08.2023
- Supplied support to the department on projects from initial planning through successful completion.
- Coordinated day-to-day office operations to maintain seamless workflows and communication across departments.
- Managed scheduling and resource allocation to optimize productivity across multiple projects.
- Assisted with meeting coordination, logistics, and daily administrative responsibilities.
- Maintained strong relationships with third-party vendors and clients to ensure efficient collaboration and retention.
- Communicated and disseminated departmental updates from the Director to staff in a timely and clear manner.
- Exercised discernment in addressing departmental needs during the Director's absence to sustain operations.
- Streamlined documentation procedures, ensuring compliance with organizational standards and policies.
- Collaborated successfully with other departments to advance organizational goals.
- Led departmental projects from conception through completion, consistently meeting time and budget requirements.
- Applied project management skills in analysis, follow-up, and execution of long-term departmental goals.
Customer Service & Sales Manager
Trophy Factory Plus Framing
11.2018 - 06.2022
- Entered orders, set pricing, and ensured the team remained informed with accurate, up-to-date information.
- Managed customer and vendor calls, providing prompt answers, resolving account-related issues, and ensuring client satisfaction.
- Maintained written documentation of decisions and communications through email to ensure accountability and record-keeping.
- Created and processed detailed purchase orders, coordinating with vendors and municipalities (City and County) to ensure contracted work expectations were met.
- Monitored purchase orders through to completion, ensuring accuracy and timely fulfillment.
- Assumed full leadership responsibility over a team, effectively delegating tasks and overseeing successful execution of responsibilities.
- Managed vendor relationships to ensure compliance with contractual obligations and service level agreements.
Server
The Table
03.2017 - 11.2018
- Developed and maintained strong relationships with regular customers and coworkers, fostering a positive and welcoming environment.
- Accurately recorded orders and collaborated with team members to deliver food and beverages that consistently exceeded guest expectations.
- Provided exceptional customer service in a high-volume, fast-paced dining setting.
- Trained and mentored new servers on menu knowledge, service standards, and operational procedures.
- Resolved guest concerns promptly and professionally, enhancing overall satisfaction and loyalty.
- Demonstrated advanced multitasking skills by efficiently managing multiple tables simultaneously without compromising service quality.
Cashier/Customer Service Associate Team Leader
Winn-Dixie Stores Inc.
08.2014 - 08.2016
- Maintained organized cash registers, ensuring proper change and payment handling.
- Processed customer transactions efficiently and accurately at point-of-sale.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Trained new cashiers on policies, procedures, and best practices for customer service.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Supervision And Management With A Healthcare Concentration
Daytona State College
Daytona Beach, FL10.2025
Associate of Arts - undefined
Daytona State College
Daytona Beach, FL08.2018
High School Diploma - undefined
University High School
Orange City, FL06.2016
Skills
- Project Management & Coordination
- Payroll, Accounting & Budgeting
- Vendor & Client Relationship Management
- Customer Service & Conflict Resolution
- Leadership, Team Training & Delegation
- Strong Written & Verbal Communication
- Technology Integration for Productivity
- Scheduling & Resource Allocation
- Policy & Procedure Development
- Cross-Departmental Collaboration
- Documentation, Reporting & Compliance
- Workflow & Process Standardization
- Multitasking & Prioritization Under Pressure
- Attention to Detail & Professionalism
- Scheduling coordination
- Report preparation
- Workload prioritization
Timeline
Practice Management Department Coordinator
Florida Health Care Plans
08.2023 - Current
Operations Office Coordinator
Florida Health Care Plans
06.2022 - 08.2023
Customer Service & Sales Manager
Trophy Factory Plus Framing
11.2018 - 06.2022
Server
The Table
03.2017 - 11.2018
Cashier/Customer Service Associate Team Leader
Winn-Dixie Stores Inc.
08.2014 - 08.2016
Associate of Arts - undefined
Daytona State College
High School Diploma - undefined
University High School
Bachelor of Science - Supervision And Management With A Healthcare Concentration
Daytona State College