Rachel Loiselle
Cameron,NC
Summary
Dynamic professional with extensive claims processing experience at Ameriben and a strong background in customer service leadership. Expertise in complaint resolution and data entry, enhancing operational efficiency and fostering team collaboration. Consistently meets performance targets while ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Claims processor
Ameriben
01.2022 - 08.2022
- Input information from medical claim.
- Matching doctors to facility that they provided services at.
- Making new headers/subtins for new facilities or new doctors in GBAS system.
Customer service Team lead
OptumRX
01.2017 - 01.2019
- Explained customers medication and services
- Identified causes of product malfunctions and credited affected customers.
- Helped improve processes and products by relaying customer feedback.
- Avoided revenue losses with diligent attention to customers’ needs and complaints.
- Met inbound customer needs while maintaining strict performance targets.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
Assistant manager
C&H Hawaiian Grill
01.2009 - 01.2017
- Maintained smooth communication between management, employees, and customers by handling frequent customers
- Kept equipment clean and updated for faster service.
- Helped management improve business operations and profits with development of new marketing, sales, and personnel management strategies.
Education
Floral design
Penn Foster
07.2025
High school -
Robert M Shoemaker
01.2015
Skills
- Inbound call management
- Account updates
- Order documentation
- Complaint investigation
- Complaint resolution
- Multitasking
- Scheduling
- Microsoft Word
- Floral arrangement
- Customer service
- Team leadership
- Inventory management
- Communication skills
- Medical terminology
- Claims
- Data entry proficiency
- Claims processing software
- Problem-solving abilities
- Data entry software
- Team collaboration
Accomplishments
- Military Spouse of The Year 2023
Affiliations
- Volunteer with Military company from 2022-2024 putting in over 1500 hours of service
Timeline
Claims processor
Ameriben
01.2022 - 08.2022
Customer service Team lead
OptumRX
01.2017 - 01.2019
Assistant manager
C&H Hawaiian Grill
01.2009 - 01.2017
Floral design
Penn Foster
High school -
Robert M Shoemaker
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