Rachel Long
Astoria,OR
Summary
Adept at coffee preparation and exceptional customer service, I excelled at Atown Coffee by mastering espresso machine operation and enhancing customer loyalty through proactive problem-solving. My experience also spans cash handling and inventory management, showcasing a blend of hard and soft skills critical for high-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
Atown Coffee
Astoria, OR
03.2021 - Current
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collected payments and provided accurate change.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Waitress/Cashier
Hurricane Ron’s
Astoria, OR
05.2021 - 08.2021
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took orders for food and drinks and delivered them to guests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Sales Associate
Josephson’s Smoke House
Astoria, OR
02.2020 - 04.2021
- Collected payments and provided accurate change.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Poston Butte Highschool
San Tan Valley, AZ06-2021
Skills
- Coffee preparation
- Espresso machine operation
- Cash handling
- Inventory management
- Customer service
- Menu knowledge
Timeline
Waitress/Cashier
Hurricane Ron’s
05.2021 - 08.2021
Barista
Atown Coffee
03.2021 - Current
Sales Associate
Josephson’s Smoke House
02.2020 - 04.2021
High School Diploma -
Poston Butte Highschool