Rachel Long
North Huntingdon
Summary
Licensed Physical Therapist with 16 years of clinical experience and a strong background in outpatient orthopedics and vestibular rehabilitation. Successfully developed and launched a comprehensive vestibular program at a new clinic location, expanding access to specialized care and improving patient outcomes. Currently serving as Director of Clinical Services, providing strategic leadership, overseeing quality standards, mentoring clinicians, and driving program development across multiple locations. Committed to evidence-based practice, clinical excellence, and enhancing both patient and staff experience.
Overview
2026
2026
years of professional experience
Work History
Director of Clinical Services
Lifeline Physical Therapy
12.2023 - Current
- Participate in strategic planning efforts and contributed to system-wide initiatives in value-based care and service line integration
- Assist in development and implementation of clinical and operational processes to improve care consistency and efficiency
- Lead clinical operations across multiple outpatient sites, focusing on care quality, standardization, and staff development within orthopedic and vestibular therapy services
- Collaborate with leadership to enhance service delivery models and ensure alignment with organizational quality goals and performance metrics.
- Oversee EMR documentation standards, conduct regular chart audits, and implement quality improvement initiatives across sites
- Monitor clinical KPIs including functional improvement, patient satisfaction, and visit utilization; implement strategies to reduce drop-off and improve retention
Facility Director
Lifeline Physical Therapy
02 2019 - Current
- Lead all clinical operations for multiple facilities, including scheduling, staffing, and performance management
- Lead program development and implementation efforts, including the successful launch of a new vestibular rehabilitation program to expand specialty service offerings and improve patient access
- Monitor quality indicators, outcome metrics, and patient satisfaction to drive continuous improvement
- Conduct performance reviews, chart audits, and clinical mentoring to ensure excellence in care delivery
- Work closely with referral sources and physicians to coordinate care plans, clarify protocols, and align expectations
- Promote staff engagement, teamwork, and professional development across clinical and support roles
- Support onboarding and orientation for new hires and student interns
- Ensure compliance with EMR documentation standards and organizational policies
Managing Physical Therapist
Orthopedic and Sports Physical Therapy Associates, Inc.
01.2016 - 03.2019
- Directly supervise clinical students and support staff, including certified and licensed assistants, technicians and volunteers
- Ensure services are in compliance with professional standards, state and federal regulatory requirements
- Achieve high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Make budgetary decisions for efficient office operating costs
- Adjust staffing to maximize productivity
- Grow reputation of the practice in the community through participation in community events and consistent referrals from former patients
- Market specialized services to physician offices
- Manage the vestibular program at two locations
Orthopedic And Vestibular Physical Therapist
Orthopedic and Sports Physical Therapy Associates, Inc.
01.2009 - 03.2019
- Evaluate patients, develop goal oriented and functional treatment plans, and provide manual interventions for orthopedic and vestibular conditions
- Develop and instruct individualized and comprehensive exercise programs
- Facilitate bi-monthly vestibular support group
- Developed new documentation guidelines for chart review evaluations which resulted in marked employee performance improvements
- Perform quarterly company wide chart reviews
PRN Physical Therapist
Mon Valley Care Center
01.2009 - 03.2019
- Evaluate and treat individuals who are appropriate for skilled care including post-surgical, cardiac, and neurological patients
- Assess patient status to evaluate, plan for, and modify care to meet the goals of the patient, their families, and the therapist
- Appropriately and effectively communicate and coordinate care among all disciplines while putting patient needs first
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's, and Stroke
- Skilled written and oral communication when working with healthcare professionals, patients,and caregivers
- Efficient , precise and reimbursable documentation
- Exhibit courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators, and co-workers
Education
Vestibular Specialist Competency - undefined
Emory University
2011
Doctor of Physical Therapy - Physical Therapy
University Of Pittsburgh
2009
Bachelor of Science - Health and Rehabilitation Science
University Of Pittsburgh
2006
Skills
- Patient-Centered Care Planning
- Staff Scheduling & Resource Allocation
- Conflict Resolution & Team Leadership
- Program Development – Vestibular & Specialty Care Services
- Development & Implementation of Clinical and Operational Processes
- Staff Mentorship, Coaching & Onboarding
- Clinical Outcomes & PRO Monitoring
- Data-Driven Decision Making & KPI Monitoring
- EMR Optimization & Documentation Oversight
- Chart Auditing & Compliance Review
Timeline
Director of Clinical Services
Lifeline Physical Therapy
12.2023 - Current
Managing Physical Therapist
Orthopedic and Sports Physical Therapy Associates, Inc.
01.2016 - 03.2019
Orthopedic And Vestibular Physical Therapist
Orthopedic and Sports Physical Therapy Associates, Inc.
01.2009 - 03.2019
PRN Physical Therapist
Mon Valley Care Center
01.2009 - 03.2019
Vestibular Specialist Competency - undefined
Emory University
Doctor of Physical Therapy - Physical Therapy
University Of Pittsburgh
Bachelor of Science - Health and Rehabilitation Science
University Of Pittsburgh
Facility Director
Lifeline Physical Therapy
02 2019 - Current
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