Rachel Lowry
Austin
Summary
Registered Nurse with strong expertise in healthcare leadership. Skilled in team leadership, patient care coordination, policy development, and quality improvement. Focused on fostering collaboration and adapting to evolving healthcare needs. Known for reliability, critical thinking, and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Nurse
Ulu Recovery & Wellness
01.2025 - Current
- Administer IV therapy
- Educate patients on preventative health measures, promoting positive lifestyle choices.
- Streamlined nursing processes for efficiency, allowing for optimal patient care and time management.
National Operations and Nursing Manager
Crossover Health
07.2022 - 01.2024
- Worked with cross-functional teams to evaluate gaps and opportunities for process/patient experience improvement to drive operational efficiency
- Contributed to account/company goals and operations strategy, executed on operational/nursing projects
- Liaised directly with client, Account Management, National Strategy, and Onsite Operations
- Ensured clinical care teams were up to speed with all updates and communication
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Ensured implementation of Crossover’s operational workflows and standards throughout all regions
- In partnership with National Leadership, reviewed member data (e.g NPS, wait times) and worked with local Regional/Market leadership to optimize service
- Assisted with workflow design, process improvement, quality measurement, and issue resolution
- Hired, coached, and developed Resource RNs
- Developed Telephone Triage RN program and remotely managed Triage RNs
- Partnered with National Leadership Team on leading out discussions with client as they related to programs, projects, and metrics
Regional Resource RN
Crossover Health
07.2021 - 07.2022
- Administrative assistance and support to National Practice Director
- Partnered with National Leadership team to provide continuous project monitoring
- Oversaw and supported population health programs
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
Lead RN
Crossover Health
09.2018 - 07.2021
- Lead & delegated responsibilities across nursing team
- Site quality & compliance lead, primary resource regarding clinic policies
- Trained and developed staff
- Triaged and treated patients on nursing schedule, walk-in patients utilizing standing orders
- Managed payroll and staff scheduling
Dermatology RN
Crossover Health
01.2018 - 07.2021
- Assisted in dermatological procedures and educated patients on aftercare
Primary Care RN
Crossover Health
09.2016 - 09.2018
- Coordinated and provided patient care with staff physicians
- Phlebotomy, EKGs, vaccine and IM medication administration
- Referral management
Registered Nurse, Intermediate Care Unit
Seton Medical Center
02.2015 - 10.2017
- Coordinated and provided patient care to IMC patients with 3:1 patient to RN ratios
- Served as Resource Nurse for the unit
- Medication and intravenous management
- Educated patients and families about patient conditions, medications, and treatments
Education
Bachelor of Science - Nursing
The University of Texas
Austin, TX12.2014
Skills
- Policy and procedures
- Quality improvement
- Staff development
- Interdisciplinary collaboration
- Healthcare technology
- Patient education and advocacy
- Critical thinking
- Staff leadership
- Nursing team oversight
- Triage
Certification
- Registered Nurse - Texas BON (compact license)
- Basic Life Support, 08/23-08/25
Awards
- Crossover Health Eddie Award, 2018
- Seton Medical Center Daisy Award Nominee, 2016
Timeline
Lead Nurse
Ulu Recovery & Wellness
01.2025 - Current
National Operations and Nursing Manager
Crossover Health
07.2022 - 01.2024
Regional Resource RN
Crossover Health
07.2021 - 07.2022
Lead RN
Crossover Health
09.2018 - 07.2021
Dermatology RN
Crossover Health
01.2018 - 07.2021
Primary Care RN
Crossover Health
09.2016 - 09.2018
Registered Nurse, Intermediate Care Unit
Seton Medical Center
02.2015 - 10.2017
Bachelor of Science - Nursing
The University of Texas
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