Rachel Lukas
Howell,MI
Summary
Forward-thinking Consultant, bringing 17 years of expertise in Lymphology at Essity. Excellent cross collaboration with key leaders within the organization to build and execute company initiatives. Wholistic viewpoint of the lymphology market from patients, clinicians, business partners and manufacturing perspectives viewed through a sales lens. Excellent ability to create, pivot, and take on new challenges.
Overview
18
18
years of professional experience
Work History
Vascular Consultant
Essity
07.2022 - Current
- Effectively managed multiple projects and consistently met deadlines
- Breathed life back into stalled projects during role vacancy
- Collaborated with cross-functional teams to as part of the Amplifier project; a key success of which was Jobst Academy, a week long course that was developed for field representatives. Was part of core team that planned and executed Jobst Academy.
- Created field training materials and new Teams folder where they are housed
- Participated in team meetings providing the management team with latest updates on marketing projects
- Assisted in training new Phlebology Brand Manager
Medical Advisor
Essity
03.2012 - 07.2022
- Successfully grew multiple state regions earning sales awards many of the years this role was held
- Instructed multiple courses yearly, educating DME business partners and clinicians in anatomy & physiology of venous and lymphatic systems, key features and benefits of products, and methods of custom measuring
- Planned and executed a number of educational events with Key Opinion Leaders
- Served as a lymphology expert within each region, providing unparalleled guidance in garment selection and the fitting process
- Skillfully trained and guided dozens of territory representatives within Essity as a consultative partner
- Attended trade shows, providing attendees with product demonstrations and market updates
Senior Product Services Representative
BSN medical, Inc
09.2009 - 03.2012
- Spoke with customers to troubleshoot difficult fittings and help educate in measuring techniques
- Processed 30-40 return authorizations daily to correct errors in measuring, manufacturing or in order entry
- Close collaboration with German manufacturing team to research claims of product defects
- Served as a point of contact within the department to several large volume customers
- Assisted in training new team members
- Traveled to plant in Emmerich, Germany for in-depth product services training
Elvarex Representative
BSN medical, Inc
09.2007 - 09.2009
- Retrieved and processed Elvarex, Seamless Soft, and Bellevar orders via fax in a timely matter
- Acted daily as key point of contact to various large accounts such as McKnight Medical, Ponsi Shoes, Apria Healthcare, and Family Drug
- Helped salvage the loyalty of these customers during the SAP implementation
- Close collaboration with German manufacturing team in Emmerich
- Assisted in the training of four new Elvarex team members
- Attended training to become a certified Elvarex fitter.
DME Customer Service Representative
BSN medical, Inc
01.2007 - 09.2007
- Processed an average of 70 Non-Custom and Custom Seamed orders via fax and phone daily
- Spoke with an average of 80 customers daily regarding order placement, returns, and product inquires
- Assisted in fitting customers into appropriate garments based on style, size and compression
- Attended training sessions on the Custom Seamed product.
Legal Secretary
Robin Siegel, P.C.
06.2006 - 12.2006
- Processed and filed petitions with the US Department of Homeland Security requesting visa grants to place highly educated immigrants in professional positions
- Corresponded frequently with Department of Homeland Security to obtain case statuses as well as to correct technical errors
- Collaborated with large business heads to propose suggestions and advisement in processing petitions
- Utilized multiple systems for both data entry and record keeping
- Interacted with team members to find ways to improve productivity and methods of record keeping.
Education
CLT - Complete Decongestive Therapy
Klose Training
Estes Park, CO11.2018
Certified Yoga Instructor
Citizen Yoga Teacher Training
Royal Oak12.2016
Academy of Lymphatic Studies
Palm Beach, FL03.2011
Associate of Arts - Psychology
Macomb Community College
Warren, MI12.2005
Skills
- Continuous Improvement
- Subject Matter Expert
- Sales Strategies
- Event Planning
- Sales Funnel Development
- Lead Generation
- Brand Promotion
- Proficient in Powerpoint, Word, Excel, Teams, and Microsoft Dynamics
Accomplishments
MEA of the Year 2014, 100% Club 2015, 2019, 2021, Region of the Year 2020
Timeline
Vascular Consultant
Essity
07.2022 - Current
Medical Advisor
Essity
03.2012 - 07.2022
Senior Product Services Representative
BSN medical, Inc
09.2009 - 03.2012
Elvarex Representative
BSN medical, Inc
09.2007 - 09.2009
DME Customer Service Representative
BSN medical, Inc
01.2007 - 09.2007
Legal Secretary
Robin Siegel, P.C.
06.2006 - 12.2006
CLT - Complete Decongestive Therapy
Klose Training
Certified Yoga Instructor
Citizen Yoga Teacher Training
Academy of Lymphatic Studies
Associate of Arts - Psychology
Macomb Community College
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