Rachel Malone
Birmingham,Alabama
Summary
Motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Restaurant Server
Perry's Steakhouse & Grill
09.2022 - Current
- Acted as liaison between guest and kitchen staff.
- Maintained and organized multiple areas of dining while keeping while maintaining optimal customer moral.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by 20% by addressing special request and providing personalized recommendations.
Customer Service Representative/Restaurant Server
Bricktops
07.2021 - 09.2022
- Enhanced customer satisfaction by 20% by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Customer Service Representative/ Server/ Bartender
Pappadeaux Seafood restaurant
05.2019 - 03.2020
- Ensure customer satisfaction by remaining accessible and friendly
- Demonstrate exceptional interpersonal and team building skills with a diverse range of customers, managers, and colleagues
- Success multitasking while remaining professional and courteous in a fast-paced environment.
Customer Service Representative/ Server/ Bartender
Cantina Laredo
04.2017 - 05.2019
- Responded to customer inquiries while ensuring delivery of excellent customer service
- Informed guest of daily features and educated customers on specific menu items as well as new menu items
- Provided bar patrons with superior service and demonstrate effectiveness.
Education
Bachelor of Science - Healthcare Management
University of Alabama At Birmingham
Birmingham, AL12.2018
Master of Science - Biomedical Science
University of Alabama At Birmingham
Birmingham, AL08.2022
Skills
- Customer Service
- Oral Communication
- Written Communication
- Effective Listening
- Time Management
- Adaptability
- Critical Thinking
- Problem Solving
- Collaboration
- Beverage Preparation
- Guest Engagement
- Service prioritization
Timeline
Customer Service Representative/Restaurant Server
Perry's Steakhouse & Grill
09.2022 - Current
Customer Service Representative/Restaurant Server
Bricktops
07.2021 - 09.2022
Customer Service Representative/ Server/ Bartender
Pappadeaux Seafood restaurant
05.2019 - 03.2020
Customer Service Representative/ Server/ Bartender
Cantina Laredo
04.2017 - 05.2019
Bachelor of Science - Healthcare Management
University of Alabama At Birmingham
Master of Science - Biomedical Science
University of Alabama At Birmingham
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