Rachel Mane
Summary
A hard-working professional who has demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Lee Health - Lee Memorial Hospital
Fort Myers, FL
10.2021 - Current
- Implement best practices while performing diagnostic tests such as EKGs and stress tests
- Review patient information to determine normal and abnormal heart patterns
- Observe monitor screens for any abnormal heart rhythms or irregularities that need attention by a physician or nurse
- Respond quickly to patient condition changes and notify physicians as needed
- Ensure proper handling of confidential information regarding patient history and test results according to HIPAA guidelines
- Utilize problem-solving skills during difficult situations involving patient care or equipment malfunction.
Customer Service Associate
Publix supermarkets
Bonita Springs, FL
12.2018 - 09.2021
- Maintained high standards of customer service during high-volume, fast-paced situations
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating cash register
- Assisted customers with product selection, inquiries, and order customization requests
- Ensured compliance with company policies and procedures for handling money, including counting back change accurately
- Utilized problem-solving skills to troubleshoot technical difficulties with POS systems or credit card machines.
Shift Manager
Pizza Hut
Fort Myers, FL
10.2015 - 09.2018
- Demonstrated ability to manage a team of employees and ensure successful shift operation
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders, and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Participated in leadership meetings to develop new policies and procedures
- Maintained records of daily transactions and weekly sales reports.
Education
Corsework in Bachelor of Arts -
Florida SouthWestern State College
Fort Myers, FL12-2024
Skills
- Operational Procedures
- Reading Comprehension
- Customer Service and Assistance
- Verbal and Written Communication
- Patient Data Management Systems
- Social Perception
- Advertising Techniques
- Cost Management
- Energetic and Enthusiastic
- Vendor Relationship Management
Certification
- Licensed Community Association Manager
Timeline
Cardiac Monitor Technician
Lee Health - Lee Memorial Hospital
10.2021 - Current
Customer Service Associate
Publix supermarkets
12.2018 - 09.2021
Shift Manager
Pizza Hut
10.2015 - 09.2018
Corsework in Bachelor of Arts -
Florida SouthWestern State College
- Licensed Community Association Manager
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