RACHEL MANNIS
Lecanto
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Interested in combining strengths into new opportunities related to writing and editing.
Overview
4
4
years of professional experience
Work History
Cashier
2nd & Charles
Fort Collins
03.2024 - 12.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Guest Advisor Leader on Duty
Petco
Fort Collins
03.2023 - 09.2023
- Key holder with responsibilities directed toward guest engagement, attachment, and overall customer service.
- Experience selling subscription-based programs called 'Vital Care.'
- Analysis of in-store metrics used to determine quality of guest experience.
- Communication with other store leaders and upper management on routine store audits.
Companion Animal Leader
Petco
01.2021 - 08.2021
- Key holder with primary duties toward operations, customer service, and maintenance of every store department.
- Strong focus on daily cleanliness and care of animals.
- Supervision and management of store employees including interview experience.
- Physical organization of store departments as well as various office paperwork tasks.
- Montly completion of companion animal physical inventory via Excel.
Education
Bachelor of Arts - English
George Mason University
Fairfax, VA05-2026
Bachelor's Degree - English With Creative Writing Concentration
Colorado State University
Colorado12-2025
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Comfortable with various technological tools and applications
- Strong knowledge of writing and story mechanisms
Coursework
- Beginning Creative Writing
- English Studies Symposium
- College Composition
- Public Speaking
- Introduction to American Literature
- The Study of Literature
- Introduction to Poetry
- Literary Criticism and Theory
- Contemporary Global Fiction
- Writing Arguments
Languages
Spanish
Elementary
Timeline
Cashier
2nd & Charles
03.2024 - 12.2024
Guest Advisor Leader on Duty
Petco
03.2023 - 09.2023
Companion Animal Leader
Petco
01.2021 - 08.2021
Bachelor of Arts - English
George Mason University
Bachelor's Degree - English With Creative Writing Concentration
Colorado State University
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