- Passionate about balancing physical health with mental and emotional wellness
- Outdoor Recreation
- High-Intensity Interval Training
- Hiking
- Reading
- Adventure Travel
Rachel Marino Atiles
Mooresville,NC
Summary
Highly organized and detail-oriented professional with exceptional communication and project management skills. Passionate about executing exceptional events that achieve established goals with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Experience with planning and coordinating wide variety of both small-scale and large-scale events. Strong communicator able to foster relationships with key stakeholders and vendors.
Overview
8
8
years of professional experience
Work History
Senior Client Advisor (Remote)
Polly Insurance
08.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Licensed Sales Producer
Allstate
07.2019 - 08.2021
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
Manager of Operations
Globalfaces Direct
05.2018 - 06.2019
- Trained and guided team members to maintain high productivity and performance metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Asset Coordinator
Belk Corporate
01.2017 - 04.2018
- Performed product workflow check-in processes and communicated with corporate inventory business, photo studio producers and marketing project managers to verify accuracy and timeliness.
- Enhanced asset tracking accuracy by implementing a robust inventory management system.
- Proactively identified potential issues affecting asset performance or availability through routine monitoring activities.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
Charlotte, NC05.2016
Skills
- Relationship Management
- Client Retention Strategies
- Attention to Detail
- Critical Thinking
- Decision-Making
- Leadership Development
Interests
Timeline
Senior Client Advisor (Remote)
Polly Insurance
08.2021 - Current
Licensed Sales Producer
Allstate
07.2019 - 08.2021
Manager of Operations
Globalfaces Direct
05.2018 - 06.2019
Asset Coordinator
Belk Corporate
01.2017 - 04.2018
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
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