Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Marra

Oakland,CA

Summary

Dynamic leader with proven success in high-pressure environments, from policing in Union City to driving sales at Tesla. Excelled in roles requiring critical thinking, community engagement, and conflict de-escalation. Demonstrated adaptability and integrity, consistently exceeding sales quotas and enhancing community relations.

Overview

7
7
years of professional experience

Work History

Police Officer

City Of Union City
Union City, CA
10.2021 - Current
  • Respond to emergency calls for service quickly to prevent injury or loss of life.
  • Effectively managed multiple tasks simultaneously under stressful conditions.
  • Develop positive relationships with members of the community through outreach programs.
  • Counsel victims of domestic violence regarding available resources and legal options.
  • Perform searches for missing persons using a variety of investigative methods.
  • Communicate with victims, suspects, and witnesses to gather and provide information regarding criminal events.
  • Respond to crimes in progress according to established procedures to effectively de-escalate situations.
  • Utilize problem-solving skills to effectively resolve conflicts.
  • Investigate incidents, including domestic violence, thefts, collisions, and assaults.
  • Provide steady and composed responses during critical incidents.
  • Participate in local events to support community outreach and prevention programs.
  • Exhibit excellent interpersonal skills while interacting with people from diverse backgrounds.

Sales Supervisor

Tesla
11.2020 - 10.2021
  • Oversee all daily activities for a fast-paced inside sales chat team including hiring, training, scheduling, performance management, and ensuring that monthly/quarterly/annual sales quotas and overall revenue are met
  • Identify and fix process inefficiencies
  • Improve Chat experience for the customer as well as our internal team members

Account Executive

Verkada
02.2020 - 08.2020
  • Source and close new business to consistently meet or exceed quarterly sales quotas
  • Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
  • Build an intimate understanding of Verkada products and their place in the industry

Sales Supervisor

Lending Club
08.2018 - 10.2019
  • Led the number one outbound team for Q1, Q2 2019
  • Responsible for interviewing, hiring and training new employees in a fast paced sales environment
  • Ensured agents achieved and maintained daily, weekly, and monthly metrics (conversion, AHT, QA, etc.)
  • Organized quarterly sales meetings for the department

Senior Outbound Loan Representative

Lending Club
04.2018 - 08.2018
  • Responsible for working with and developing inbound and outbound agents
  • Created a customer retention survival guide that was distributed to the sales floor
  • Lead retention initiative that exceeded the department goal of $2 million per month
  • Set department record at $2.3 million then broke it at $3.3 million
  • Conducted side by sides, live listening, 1:1's, and lead team meetings and training's for multiple 12 person teams
  • Beat department record for most listed in a day $396,000
  • Assisted in launching a third party provider team in New York

Education

BS - Criminal Justice

Cal State University East Bay
Hayward, CA
06.2015

Skills

  • Communication Skills
  • Self-Motivation
  • Leadership
  • Responsible
  • Goal-Oriented
  • Problem-Solving
  • Organized
  • Creative
  • Critical thinking
  • Adaptability
  • Community Engagement
  • Criminal Investigations
  • Evidence collection and evaluation
  • Crisis intervention and de-escalation
  • Report Writing
  • De-Escalation Techniques
  • Community-Oriented Policing
  • Integrity and Honesty
  • Crime Scene Processing
  • Fingerprinting

Accomplishments

  • Aces All Day Award for Performance Q3 (09/2017)
  • Rainmaker Issuing $5,000,000 in Q3 (09/2017)
  • MVP of the Quarter Issued $7,315,625 (04/2018)
  • MVP of the Quarter (07/2018)
  • Rainmaker - Top Issuer in the Department $7,294,375 (07/2018)
  • Most Dollars Sold In A Single Day $396,000 (record still unbroken)
  • Selected to go to Jamaica for 4 weeks to help launch and stand up an offsite third party provider team (11/2018 - 12/2018)

Timeline

Police Officer

City Of Union City
10.2021 - Current

Sales Supervisor

Tesla
11.2020 - 10.2021

Account Executive

Verkada
02.2020 - 08.2020

Sales Supervisor

Lending Club
08.2018 - 10.2019

Senior Outbound Loan Representative

Lending Club
04.2018 - 08.2018

BS - Criminal Justice

Cal State University East Bay

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Rachel Marra