Rachel Mars
Reseda,CA
Summary
Results-driven professional with extensive experience in sales, human resources, and management roles. Adept at building strong relationships with clients, recruiting top talent, and leading teams to achieve ambitious goals. Skilled communicator with a passion for continuous learning and a strong work ethic. Highly motivated to excel in dynamic environments and contribute to organizational success through effective communication, hard work, and a commitment to personal and professional growth.
Overview
7
7
years of professional experience
Work History
Travel Consultant
AAA Southern California
08.2024 - Current
- Sell international and domestic travel packages including cruises, land packages, tour activities, air tickets, car rentals, and hotel stays. Maintain close relationship with clients.
- Make appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations, through personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Cross sell relevant products to enhance the trip experience such as AAA Member Rewards Credit Card, travel insurance, international driving permits and passport photos.
Police Officer
Los Angeles Police Department
12.2021 - 06.2024
- Type reports on Microsoft Word and Adobe Acrobat. Use various law enforcement confidential computer programs for data research and documentation of daily work. Generate emails via Outlook, take online courses and tests to stay up to date on department policy and procedure on CApost.gov. Called up to 30 citizens per day to provide guidance and advice.
- Ability to learn, comprehend, and apply department and police policies, rules, instructions, laws, regulations, literature, and testify in the court of law.
- Skill in interacting and communicating tactfully and effectively with a culturally diverse population in stressful and difficult situations; gaining cooperation through discussion and persuasion using display sound judgement.
Travel Agent Sales Specialist
AmaWaterways
10.2018 - 06.2020
- Build customized vacation experiences based on the client's travel interests, budget, and desired outcomes. Took online payments, booked air flights, taxi service, customized tours and food experiences in a call center environment.
- Assist in training a new hire class. Instructed by teaching the 'why' to the hiring class to increase efficiency and understanding of policies to reach higher awareness of the product and increase sales.
- Overcome technical and business objections using strong negotiation skills. Oversee quality control of guest reservation to maintain integrity of product. Exceeded company monthly sales goals scoring in the top 10.
Office and Warehouse Manager
Humble Juice Co.
10.2017 - 09.2018
- Schedule employee interviews, hire, train and onboard staff filling out paperwork. Use Microsoft Office 365 to create and design hiring manuals and how-to guides for all sales, warehouse, and customer service departments.
- Purchase company clerical supplies; maintain inventory; quality control. Supervise employee hours, submit payroll on ADP. Monitor sales queue on Shopify, and print labels on UPS and USPS software for warehouse output for timely processing and shipping. Streamline operations by digitalizing paperwork.
Education
Bachelor of the Arts - Communication
California State Channel Islands University
Camarillo, CA05.2016
Skills
- Management, Sales, Human Resources, Consultation
- Customer Service, Marketing
- Leadership and delegation
- Reliable in task setting, self-starter, goal oriented and self motivated
- Proficiency in Microsoft Word, Outlook
- Proactive approach working style
- Excellent written and verbal communication
- De-escalation, crisis management
- Teamwork, organization, punctual
Education
Camarillo, CA
Timeline
Travel Consultant
AAA Southern California
08.2024 - Current
Police Officer
Los Angeles Police Department
12.2021 - 06.2024
Travel Agent Sales Specialist
AmaWaterways
10.2018 - 06.2020
Office and Warehouse Manager
Humble Juice Co.
10.2017 - 09.2018
Bachelor of the Arts - Communication
California State Channel Islands University
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