Rachel Martin
Homestead,FL
Summary
Dynamic leader and adept problem-solver, excelled at BrandsMart USA by enhancing customer satisfaction through innovative solutions and empathetic service. Skilled in team management and coaching, significantly improved team productivity and efficiency. Proficient in computer skills and bilingual support, adept at understanding and meeting customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Team Lead
BrandsMart USA
7260 North Kendall Dr, Miami, Fl 33156
07.2016 - Current
- Resolved complex customer issues by collaborating with other departments and finding creative solutions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Established communication protocols within the team, facilitating efficient information flow between departments.
Education
GED -
Miami Dade College
Miami, FL07-2022
Skills
- Team management
- Coaching and mentoring
- Client advocacy
- Customer service
- Problem-solving skills
- Multitasking
- Calm and professional under pressure
- Computer skills
- Understanding customer needs
Certification
- BLS Provider American Heart Association 11/2024
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Team Lead
BrandsMart USA
07.2016 - Current
GED -
Miami Dade College