Rachel Martinez
Covina,CA
Summary
Accomplished human resources supervisor with a focus on implementing effective employee engagement strategies and addressing workplace concerns. Skilled in payroll administration and onboarding, ensuring compliance and confidentiality while fostering a positive workplace culture.
Overview
15
15
years of professional experience
Work History
Human recourses supervisor
Chic-Fil-A
Baldwin Park
02.2023 - 08.2024
- Developed and implemented effective employee engagement strategies to enhance workplace culture.
- Maintained confidentiality of sensitive employee information in compliance with regulations.
- Worked with payroll to ensure timely and accurate compensation for all employees.
- Organized and stored employment forms and information.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Conducted new employee orientations and onboarding processes.
- Addressed harassment allegations, work complaints or other employee concerns.
Office Clerk
Shield Of Faith Christian School
11.2021 - 03.2023
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Confirmed appointments, communicated with clients, and updated client records.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Associate
Babys R Us
07.2015 - 08.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist Clerk
Pama Managment Co
02.2010 - 05.2014
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Answered central telephone system and directed calls accordingly.
- Compiled information from files and research to satisfy information requests.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
Education
Medical Assistant - Medical
UEI College
El Monte High School Diploma -
Baldwin Park High School
Baldwin Park, CASkills
- Special Requirements
- Sorting and Labeling
- Medical Office Support Expertise
- Multi-Line Telephone Systems
- Self-Checkout Assistance
- Manage Files
- Corrective Actions
- Answering Customer Questions
- Telephone Skills
- Copying and Scanning
- Information Verification
- Update Records
- Cash Handling Accuracy
- Payroll administration
- Information organization
- Problem solving
- Onboarding and orientation
Languages
2
Timeline
Human recourses supervisor
Chic-Fil-A
02.2023 - 08.2024
Office Clerk
Shield Of Faith Christian School
11.2021 - 03.2023
Sales Associate
Babys R Us
07.2015 - 08.2018
Receptionist Clerk
Pama Managment Co
02.2010 - 05.2014
Medical Assistant - Medical
UEI College
High School Diploma -
Baldwin Park High School