Aaron Bucksot
Greenwood,IN
Summary
Highly dependable and reliable individual with more than 8 years of experience working in busy mailroom settings.
Offering exemplary relationship building, communication and writing skills.
Works effectively with cross-functional teams in ensuring operational and service excellence.
Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Mailroom Supervisor
Group 1001
Zionsville, IN
03.2015 - 09.2023
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Maintained clean and organized mail room to promote safety and efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Maintained high level of confidentiality with mail items in line with regulations.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Performed routine maintenance on equipment to prevent downtime.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 12 employees.
- Managed entire mail drop-off and pickup process for annual revenue-producing company.
Customer Service/Claim Processor
Anthem Blue Cross And Blue Shield
Indianapolis, IN
12.2010 - 03.2015
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinated with contracting department to resolve payer issues.
Education
Associate of Applied Science - Radio And Television Broadcasting Technology
Vincennes University
Vincennes, IN06.2022
Skills
- Staff Development
- Basic Equipment Maintenance
- Item Scanning
- Distribution Services
- Shipping and Receiving Proficiency
- Administrative Support
- Workflow Processes
- Postal Service and Product Expertise
- Mail Sorting
- Clerical Support
- Critical Thinking
- High-Volume Mailroom Equipment
- OSHA Standards
- Accurate Documentation
- New Employee Training
- Supply Ordering
- Materials Storage
- Purchase Orders
- Mail Delivery
- Team Collaboration
- Staff Oversight
- Office Supply Distribution
- Verbal and Written Communication
- Workplace Safety
- Mail and Packages
- Handling and Sorting Mail
- Basic Repairs
- Staff Management
- Problem-Solving Skills
- Accounts Payable and Accounts Receivable
- Post Office Operations
- Administrative Procedures
- Employee Performance
- Business Correspondence
- Active Listening
- Postage Meter
- Status Updates
- Packaging and Picking
- Special Projects
- Load Documentation Management
- Box Construction
- Performance Goals
- Daily Logs
- Truck Loading
- Office Supplies and Inventory
- Supply Chain Improvement
- Postage and Sealing Machines
- Daily Workflows
- Customer Satisfaction
- Information Confidentiality
- Machinery Troubleshooting
- Team Goals
- Sorting Equipment Operation
- Supervising Employees
- Electronic and Paper Filing
- Training Junior Team Members
- Postal Regulations
- Mail Sack Handling
- Microsoft Office
- Employee Mentoring
- Customer Transactions
- Mailing Restriction Expertise
- Staff Meetings
- Trash Removal
- International Shipments
- Change Orders
- Staff Training
- Weekly Payroll
- Machine Operation
- Reading Comprehension
- Special Requirements
- Automated Processes
- Monthly Audits
- Equipment Repairs
Additional Information
Skilled in:
Microsoft Office
OnBase
Pitney Bowes-Send Pro shipping software
Zendesk
Auditboard
Timeline
Mailroom Supervisor
Group 1001
03.2015 - 09.2023
Customer Service/Claim Processor
Anthem Blue Cross And Blue Shield
12.2010 - 03.2015
Associate of Applied Science - Radio And Television Broadcasting Technology
Vincennes University