Rachel Martino
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
FOUR-BY Motor Company
2023.09 - Current
- Daily office tasks, Bookkeeping, Paperwork for all Sales, Tracking Inventory, Posting Ads, Social Media, Personal Assistant to the Owner, Creative Problem Solving, Title Work for All Inventory, Working within Team Dynamics, etc…
Financial Services Manager
International House of Prayer
2017.08 - 2023.09
- Leading the Department, Tracking Students Finances, Invoicing, Scholarships, Financial Aid, Payment Plans, Work Study Supervisor, Weekly/Monthly Reports, Leadership Meetings, Team Planning, Spreadsheets, New Student Orientation, Student Mentoring, Organization, Planning, Scheduling, Working Closely with Other Departments, etc..
Team Leader / School Staff
Youth With A Mission
2014.06 - 2017.08
- Guest Services Department Team Leader, Administrative Work, Weekly Reports, Leadership Meetings, Team Planning, Corresponding to Guests, Event Planning, Cleaning Services of Guest Rooms, Leading a Work Duty Department Team, School of Biblical Studies Staff, Student Mentoring, Teaching, Grading, Organization, Planning, Scheduling, etc..
Patient Service Representative
Boling Vision Center
2012.01 - 2014.06
- Scheduling Appointments, Patient Communications, Consulting with Doctors and Technicians on Proper Appointments, Scheduling and Chart Updates, Customer Service, Answering Phones, Trouble shooting, Taking Orders for Prescription Refills, Contact and Glasses Prescriptions, Taking Payments, Collecting Patient Information and Data, Checking Patients In and Out, etc..
Optician /Technician
C & B Optical One
2011.06 - 2011.12
- Pre-screening Patients for Eye-Exams, Filing and Billing Insurance, Scheduling Appointments, Creating Patients Charts, Adjusting and repairing Glasses, Sales, Ordering and Distributing Contacts, Customer Service, Accounts Payable and Receivable, etc…
Administrator/Volunteer
Sonnyvilla Children's Home, Inc.
2008.08 - 2011.06
- Hiring, Payroll Processing, Employee Files, Human Resource Responsibilities, Youth Leadership, Youth Training, Youth Mentoring, Youth Development, Accounts Payable, Accounts Receivable, Scheduling and Attending Appointments and Business Meetings, etc…
Traveling Manager / Call Center Manager / Loan Officer
Inova Federal Credit Union
2006.04 - 2009.07
- Management Responsibilities, Branch Operations, Sales, Reports, Auditing, Member Service, Loans, New Accounts, Account Changes and Questions, Answering Phones, Training other Managers, Branch Operations and Oversight, etc…
Office Manager
Real Estate Solutions, LLC
2004.09 - 2005.10
- Accounts Payable and Receivable, Filing, Scheduling Appointments, Handling Real Estate Transactions, Answering Phones, Working with Clients, Vendors and Professionals in Real Estate Industry, etc…
Call Center Representative / Teller
Bayer Federal Credit Union
2002.09 - 2004.09
- Answering Phones, Problem Solving, Member Service, Loans, New Accounts, Account Changes and Questions, Teller Balancing, etc…
Education
Associates Degree - Liberal Arts
Lake Michigan College
St. Joseph, MI05.2002
Academic Diploma, Academic Courses -
Edwardsburg High School
Edwardsburg, MI06.2000
Skills
- Customer Service Experience
- Management and Leadership Skills
- Organizational Skills
- Administrative Support
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling Coordination
- Conflict Management
- Workflow Optimization
Volunteer Experience
- 08/2017 - 09/2023, International House of Prayer, Kansas City, MO, Intercessory Missionary
- 06/2014 - 08/2017, Youth With A Mission, Kansas City, MO, Missionary
- 02/2009 - 06/2014, Deco – TEC Ministries, Niles, MI, Board Member, Youth Weekend Retreats, Leadership, Mentoring
- 08/2008 - 07/2012, Sonnyvilla Children’s Home, South Bend, IN, Youth Leadership, Youth Training, Youth Mentoring, Youth Development
- 08/2007 - 05/2008, Elkhart Leadership Academy, Elkhart, IN, Community Learning and Involvement, Community Projects, Business Leadership
- 2005 - 2006, Youth With A Mission, Pismo Beach, CA, Mission Training Program, Leadership, Overseas Trips for Several Months
- 2002 - 2005, First Baptist Church, Union, MI, Youth Leader, Various Duties within the Church
- 1990 - 2000, 4-H, 5-H, Cassopolis, MI, Taking care of and showing animals, meetings, reports, attending classes for and creating still exhibits, volunteer projects such as adopt-a-highway, fundraising, etc…
References
- Joanna Beasley, 615-306-4501, Granger, IN, Current Employer
- Danielle Watson, 406-855-5264, Boise, ID, Previous Employer
- Jennifer Lindgren, 574-326-6225, Edwardsburg, MI, Ministry Leadership
Timeline
Office Manager
FOUR-BY Motor Company
2023.09 - Current
Financial Services Manager
International House of Prayer
2017.08 - 2023.09
Team Leader / School Staff
Youth With A Mission
2014.06 - 2017.08
Patient Service Representative
Boling Vision Center
2012.01 - 2014.06
Optician /Technician
C & B Optical One
2011.06 - 2011.12
Administrator/Volunteer
Sonnyvilla Children's Home, Inc.
2008.08 - 2011.06
Traveling Manager / Call Center Manager / Loan Officer
Inova Federal Credit Union
2006.04 - 2009.07
Office Manager
Real Estate Solutions, LLC
2004.09 - 2005.10
Call Center Representative / Teller
Bayer Federal Credit Union
2002.09 - 2004.09
Associates Degree - Liberal Arts
Lake Michigan College
Academic Diploma, Academic Courses -
Edwardsburg High School