Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Rachel Martino

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience

Work History

Office Manager

FOUR-BY Motor Company
09.2023 - Current
  • Daily office tasks, Bookkeeping, Paperwork for all Sales, Tracking Inventory, Posting Ads, Social Media, Personal Assistant to the Owner, Creative Problem Solving, Title Work for All Inventory, Working within Team Dynamics, etc…

Financial Services Manager

International House of Prayer
08.2017 - 09.2023
  • Leading the Department, Tracking Students Finances, Invoicing, Scholarships, Financial Aid, Payment Plans, Work Study Supervisor, Weekly/Monthly Reports, Leadership Meetings, Team Planning, Spreadsheets, New Student Orientation, Student Mentoring, Organization, Planning, Scheduling, Working Closely with Other Departments, etc..

Team Leader / School Staff

Youth With A Mission
06.2014 - 08.2017
  • Guest Services Department Team Leader, Administrative Work, Weekly Reports, Leadership Meetings, Team Planning, Corresponding to Guests, Event Planning, Cleaning Services of Guest Rooms, Leading a Work Duty Department Team, School of Biblical Studies Staff, Student Mentoring, Teaching, Grading, Organization, Planning, Scheduling, etc..

Patient Service Representative

Boling Vision Center
01.2012 - 06.2014
  • Scheduling Appointments, Patient Communications, Consulting with Doctors and Technicians on Proper Appointments, Scheduling and Chart Updates, Customer Service, Answering Phones, Trouble shooting, Taking Orders for Prescription Refills, Contact and Glasses Prescriptions, Taking Payments, Collecting Patient Information and Data, Checking Patients In and Out, etc..

Optician /Technician

C & B Optical One
06.2011 - 12.2011
  • Pre-screening Patients for Eye-Exams, Filing and Billing Insurance, Scheduling Appointments, Creating Patients Charts, Adjusting and repairing Glasses, Sales, Ordering and Distributing Contacts, Customer Service, Accounts Payable and Receivable, etc…

Administrator/Volunteer

Sonnyvilla Children's Home, Inc.
08.2008 - 06.2011
  • Hiring, Payroll Processing, Employee Files, Human Resource Responsibilities, Youth Leadership, Youth Training, Youth Mentoring, Youth Development, Accounts Payable, Accounts Receivable, Scheduling and Attending Appointments and Business Meetings, etc…

Traveling Manager / Call Center Manager / Loan Officer

Inova Federal Credit Union
04.2006 - 07.2009
  • Management Responsibilities, Branch Operations, Sales, Reports, Auditing, Member Service, Loans, New Accounts, Account Changes and Questions, Answering Phones, Training other Managers, Branch Operations and Oversight, etc…

Office Manager

Real Estate Solutions, LLC
09.2004 - 10.2005
  • Accounts Payable and Receivable, Filing, Scheduling Appointments, Handling Real Estate Transactions, Answering Phones, Working with Clients, Vendors and Professionals in Real Estate Industry, etc…

Call Center Representative / Teller

Bayer Federal Credit Union
09.2002 - 09.2004
  • Answering Phones, Problem Solving, Member Service, Loans, New Accounts, Account Changes and Questions, Teller Balancing, etc…

Education

Associates Degree - Liberal Arts

Lake Michigan College
St. Joseph, MI
05.2002

Academic Diploma, Academic Courses -

Edwardsburg High School
Edwardsburg, MI
06.2000

Skills

  • Customer Service Experience
  • Management and Leadership Skills
  • Organizational Skills
  • Administrative Support
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Scheduling Coordination
  • Conflict Management
  • Workflow Optimization

Volunteer Experience

  • 08/2017 - 09/2023, International House of Prayer, Kansas City, MO, Intercessory Missionary
  • 06/2014 - 08/2017, Youth With A Mission, Kansas City, MO, Missionary
  • 02/2009 - 06/2014, Deco – TEC Ministries, Niles, MI, Board Member, Youth Weekend Retreats, Leadership, Mentoring
  • 08/2008 - 07/2012, Sonnyvilla Children’s Home, South Bend, IN, Youth Leadership, Youth Training, Youth Mentoring, Youth Development
  • 08/2007 - 05/2008, Elkhart Leadership Academy, Elkhart, IN, Community Learning and Involvement, Community Projects, Business Leadership
  • 2005 - 2006, Youth With A Mission, Pismo Beach, CA, Mission Training Program, Leadership, Overseas Trips for Several Months
  • 2002 - 2005, First Baptist Church, Union, MI, Youth Leader, Various Duties within the Church
  • 1990 - 2000, 4-H, 5-H, Cassopolis, MI, Taking care of and showing animals, meetings, reports, attending classes for and creating still exhibits, volunteer projects such as adopt-a-highway, fundraising, etc…

References

  • Joanna Beasley, 615-306-4501, Granger, IN, Current Employer


  • Danielle Watson, 406-855-5264, Boise, ID, Previous Employer


  • Jennifer Lindgren, 574-326-6225, Edwardsburg, MI, Ministry Leadership

Timeline

Office Manager

FOUR-BY Motor Company
09.2023 - Current

Financial Services Manager

International House of Prayer
08.2017 - 09.2023

Team Leader / School Staff

Youth With A Mission
06.2014 - 08.2017

Patient Service Representative

Boling Vision Center
01.2012 - 06.2014

Optician /Technician

C & B Optical One
06.2011 - 12.2011

Administrator/Volunteer

Sonnyvilla Children's Home, Inc.
08.2008 - 06.2011

Traveling Manager / Call Center Manager / Loan Officer

Inova Federal Credit Union
04.2006 - 07.2009

Office Manager

Real Estate Solutions, LLC
09.2004 - 10.2005

Call Center Representative / Teller

Bayer Federal Credit Union
09.2002 - 09.2004

Associates Degree - Liberal Arts

Lake Michigan College

Academic Diploma, Academic Courses -

Edwardsburg High School

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Rachel Martino