Rachel Mastrapa Mato
Miramar,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Modani Furniture
Miami, FL
06.2023 - 01.2026
- Guided customers through product selection based on personal preferences and lifestyle needs.
- Developed in-depth knowledge of furniture features, materials, and manufacturing processes to enhance sales effectiveness.
- Implemented visual merchandising strategies to optimize product displays and improve customer engagement.
- Trained new associates on sales techniques and customer service standards to ensure consistency across the team.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, improving stock turnover rates.
Travel Agent Representative
Fora Travel
Miami, FL
02.2020 - 04.2021
- Designed customized travel itineraries based on client preferences and budgets.
- Established relationships with suppliers to secure competitive rates and exclusive deals.
- Conducted thorough research on destinations, accommodations, and activities for informed recommendations.
- Coordinated logistics for group travel arrangements, ensuring seamless experiences for clients.
Front Desk Receptionist
Causeway Medical Center
Miami, FL
05.2016 - 12.2019
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments and consultations, optimizing staff availability.
- Maintained organized filing systems for client records, enhancing retrieval efficiency.
- Handled customer inquiries and resolved issues promptly to ensure high satisfaction levels.
Education
Medical Coding 1,2,3 - Medical Billing
Npti
12-2025
GED Graduate
Las Tunas, CU02-2002
Skills
- Medical coding
- Attention to detail
- Customer service
- Data entry
Certification
- Medical coder level 1,23
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Associate
Modani Furniture
06.2023 - 01.2026
Travel Agent Representative
Fora Travel
02.2020 - 04.2021
Front Desk Receptionist
Causeway Medical Center
05.2016 - 12.2019
GED Graduate
Medical Coding 1,2,3 - Medical Billing
Npti