Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rachel McAuliff

Sayville,NY

Summary

Dedicated support professional with a friendly demeanor and strong problem-solving skills. Successfully developed personalized care plans, fostering independence and emotional growth in individuals with mental disabilities. Proven ability to maintain calm under pressure while delivering exceptional customer service and collaborating effectively with team members.

Overview

3
3
years of professional experience

Work History

Independent Support Service

Ryan Kraker
06.2025 - Current
  • Assisted and guided the individual with a mental disability throughout daily activities, ensuring a supportive and structured environment.
  • Developed and implemented personalized care plans to meet the individual's emotional, social, and educational needs.
  • Monitored the individual's progress, identifying triggers and adjusting care strategies to improve behavior and well-being.
  • Provided emotional support, helping to build the individual's confidence, self-esteem, and independence.
  • Fostered a safe and nurturing environment by implementing appropriate behavioral interventions and de-escalation techniques
  • Encouraged social skills development by facilitating peer interactions and guiding appropriate responses in different settings.

Independent Support Service

Tema Rushford
06.2025 - Current
  • Provided consistent guidance and support to an individual with a mental disability, promoting autonomy and personal growth in a variety of settings.
  • Delivered behavioral support through positive reinforcement and motivational techniques to encourage independence and desired outcomes.
  • Assisted and supported an individual with a mental disability in performing job duties at Stop & Shop, ensuring productivity and adherence to company standards.
  • Provided guidance and supervision during work tasks, such as stocking shelves, assisting customers, or managing inventory, based on the individual’s role.
  • Provided emotional and behavioral support, managing stress or frustration in challenging situations to maintain a calm and productive work environment.

Eastern Athletics Gym and Tennis

Cira Jones
12.2024 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Ensured compliance with company policies while delivering exceptional customer experiences consistently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Walgreens

Curline Crossy
08.2022 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, minimizing discrepancies through diligent record-keeping.
  • Assisted customers with inquiries, providing excellent service to enhance shopping experience.
  • Collaborated with team members to ensure timely restocking of merchandise on sales floor.

Education

No Degree - Health And Wellness

SUNY, Farmingdale
Farmingdale, NY
06-2028

High School Diploma -

Sayville High School
Sayville, NY
06-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • ADL skills
  • Calm under pressure
  • Organization and time management

Accomplishments

    Won rookie of the year and 1st team all conference for excellence in soccer at Farmingdale State College, demonstrating leadership, teamwork, and commitment.

Interests

  • Enjoy participating in sport and weigh lifting for overall physical and mental well-being
  • Volunteering
  • Kayaking
  • Playing Sports
  • Hiking
  • Camping
  • Running
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Baking
  • Cooking

Timeline

Independent Support Service

Ryan Kraker
06.2025 - Current

Independent Support Service

Tema Rushford
06.2025 - Current

Eastern Athletics Gym and Tennis

Cira Jones
12.2024 - Current

Walgreens

Curline Crossy
08.2022 - Current

No Degree - Health And Wellness

SUNY, Farmingdale

High School Diploma -

Sayville High School