Summary
Overview
Work History
Education
Skills
Certification
Authorizedtowork
Personal Information
Timeline
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Rachel McCarthy

Opelousas,LA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fiserv
07.2023 - 09.2023
  • Recommended actions based on institutional policies to resolve fraudulent activities and prevent recurrence
  • Optimized fraud identification through better models and updated trend analyses
  • Compiled evidence of fraud based on interviews and records reviews.

Branch Manager

Tower Loan
11.2021 - 04.2023
  • Requested credit reports, reference checks and information needed to evaluate loan applicant
  • Located information or reports needed by underwriters, assisting with approval or denial decisions
  • Backed up customers' financial data with official credit checks from bureaus and other agencies
  • Verified, collected and updated information to maintain complete and accurate loan applications.

Medical Office Assistant

Saints MaryGrace Family Clinic
Opelousas, LA
10.2020 - 06.2021
  • Answering phones
  • Checking patients in and out
  • Scheduling and canceling appointments
  • Scanning documents
  • Charting patients problems.

Education

Blue Cliff College
Lafayette, LA, US
08.2019

Skills

  • Microsoft Excel
  • Finance
  • Claims Processing
  • Time Management

Certification

  • AED Certification
  • First Aid Certification
  • Certified Medical Assistant
  • BLS Certification
  • CPR Certification

Authorizedtowork

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Customer Service Representative

Fiserv
07.2023 - 09.2023

Branch Manager

Tower Loan
11.2021 - 04.2023

Medical Office Assistant

Saints MaryGrace Family Clinic
10.2020 - 06.2021

Blue Cliff College

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Rachel McCarthy