Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel McCray-Lee

Spokane,WA

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

9
9
years of professional experience

Work History

Shelter Staff Member

Guardians Foundation/ Salvation Army
08.2022 - 05.2023
  • Assisted in maintaining a safe and clean environment for all shelter occupants.
  • Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
  • Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.

Casino Cage Cashier

Northern Quest Resort & Casino
12.2013 - 07.2022
  • Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
  • Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
  • Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
  • Handled money, ticket and chips exchanges for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.

Education

GED -

Spokane Community College
Spokane, WA
07.2012

Skills

  • Professionalism
  • Staff education and training
  • Time Management
  • Documentation Management

Timeline

Shelter Staff Member

Guardians Foundation/ Salvation Army
08.2022 - 05.2023

Casino Cage Cashier

Northern Quest Resort & Casino
12.2013 - 07.2022

GED -

Spokane Community College

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Rachel McCray-Lee