Rachel McRae
Parker,CO
Summary
Forward-thinking Operations Specialist bringing 5 years of expertise in the Dental Sleep Medicine field. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Excel and Zoho.
Overview
7
7
years of professional experience
Work History
Sales Business Operations Manager
Vivos Therapeutics
Highlands Ranch, CO
06.2023 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
Regional Enrollment Administrator
Vivos Therapeutics
Highlands Ranch, CO
10.2021 - 06.2023
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated with human resources department to handle payroll and personnel databases.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Director of VivoScore Division
Vivos Therapeutics
Highlands Ranch, CO
10.2020 - 10.2021
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Monitored expenditures to mitigate risk of overages.
- Drafted and distributed reports to assist board members with critical business decisions.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Performed home sleep reports and reported results to healthcare providers.
Regional Orthodontic Specialty Leader
Dental One
Parker, CO
06.2017 - 09.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted with new hire processing and existing training programs.
- Attended industry events to represent organization and build professional network.
- Oversaw day-to-day activities of 6 employees over 5 dental offices, fostering inspiring atmosphere to optimize employee experiences.
Center Manager
Vivos Therapeutics
Highlands Ranch, CO
10.2018 - 08.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised and deployed successful marketing strategies, to increase patient referrals.
- Managed work and performance of more than 8 employees.
- Directed daily operations at busy dental sleep medicine practice.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Aurora, COSkills
- Operations oversight
- Documentation and reporting
- Project Management
- Expense reporting
- Strategic planning
- Budgeting and forecasting
- Disciplined leadership
- Sales operations
- Operations Management
Affiliations
- Outdoor girl, I love camping and hiking
- Photography
Timeline
Sales Business Operations Manager
Vivos Therapeutics
06.2023 - Current
Regional Enrollment Administrator
Vivos Therapeutics
10.2021 - 06.2023
Director of VivoScore Division
Vivos Therapeutics
10.2020 - 10.2021
Center Manager
Vivos Therapeutics
10.2018 - 08.2021
Regional Orthodontic Specialty Leader
Dental One
06.2017 - 09.2021
Bachelor of Arts - Psychology
University of Colorado Denver
Similar Profiles
Julie Gannon, MBAJulie Gannon, MBA
SVP Strategy, Chief of Staff at Vivos Therapeutics, Inc.SVP Strategy, Chief of Staff at Vivos Therapeutics, Inc.
Sergey KanovichSergey Kanovich
Owner at Inter Vivos ConsultingOwner at Inter Vivos Consulting
Emma HodgmanEmma Hodgman
Budtender at Silver TherapeuticsBudtender at Silver Therapeutics