Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Mendez

HENDERSONVILLE,Tennessee

Summary

Working or volunteering with the public for the last 21 years has given me a love for people. I will learn quickly, have a good attitude, do my best, but most of all I will love on your customers. I will make them feel seen and heard. Knowing that when they come in to see us, they will have in me someone who cares and is invested in their well being. I love establishing relationships with people. Connection and fellowship are vital for the human condition. I believe these are the keys to having not only return customers, but loyal and trusting return customers. They will know nothing but kindness and compassion from me. I have many chronic illnesses that have had me in pain since I was 8 years old. This has given me an unique perspective and ability to empathize with daily struggles. I believe with these skills, knowledge, and a general can do attitude. I will be a great addition to your team.

Overview

18
18
years of professional experience

Work History

Digital Employee

Walmart
04.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Nursery Director

3 Oaks Church
08.2019 - 05.2024
  • Established strong relationships with parents, staff, and the local community by organizing regular meetings and events.
  • Increased enrollment rates through effective marketing strategies and community outreach initiatives.
  • Optimized operational efficiency by continually assessing processes to identify areas for improvement or streamlining procedures.
  • Evaluated program effectiveness regularly using various assessment tools such as surveys, feedback sessions, and classroom observations.
  • Contributed to the overall success of the nursery by maintaining a strong presence in daily operations, leading by example, and ensuring high-quality care and education for all children.
  • Ensured compliance with all state regulations and licensing requirements through diligent record-keeping and consistent communication with relevant authorities.
  • Fostered an inclusive environment that embraced diversity among children, staff members, and families in the nursery community.

Front End Supervisor

Krogers Grocery Store
02.2018 - 01.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Manager

Mcdonald's
06.2006 - 08.2013
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.

Education

High School Diploma -

Academy At The Mills
Nashville, TN
10.2009

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Calm Under Pressure
  • Verbal Communication
  • Problem Resolution
  • Multitasking Abilities

Timeline

Digital Employee

Walmart
04.2024 - 07.2024

Nursery Director

3 Oaks Church
08.2019 - 05.2024

Front End Supervisor

Krogers Grocery Store
02.2018 - 01.2020

Shift Manager

Mcdonald's
06.2006 - 08.2013

High School Diploma -

Academy At The Mills

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Rachel Mendez