RACHEL MERINDO
Virginia Beach,VA
Summary
A dedicated and organized professional with outstanding relationship-building and problem-solving skills with a drive to gain and build knowledge from a reputable company where I can expand and display all of my skills by becoming an asset within the company.
Overview
9
9
years of professional experience
Work History
Lease Negotiator
Dollar Tree Corporate
Chesapeake , VA
2023.01 - Current
- Negotiate commercial leases for Dollar Tree based on deals as presented by Real Estate Managers. Facilitate smooth store openings by collaborating with construction, logistics, and property management to be sure the lease is completed accurately.
- Responsible for negotiating 45 to 60 leases per year.
- Review and analyze documents, such as deeds, mortgages, leases, title opinions, surveys, and other real estate records.
- Responsible for assisting other team members with workload when necessary.
- Track deal from draft lease stage through execution, negotiating all changes in a target time of 60 days or less.
Operations Manager & Guest Experience Coordinator
National Corporate Housing
Virginia Beach , VA
2021.09 - 2021.12
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Tracked and replenished inventory to maintain par levels.
- Built strong operational teams to meet process and production demands.
Insurance/Military Customer Service Representative
GEICO
Virginia Beach , VA
2021.01 - 2021.08
- Licensed for insurance in 10 states.
- Asked probing questions and offered solutions to resolve customer issues.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Organized information by using spreadsheets, databases or word processing applications.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Fostered strong relationships with current and prospective clients to maintain client retention.
Amazon Driver, Logistics
Amazon
Chesapeake , VA
2018.07 - 2021.01
- Safely, efficiently, and expeditiously ensure each package reaches its intended destination, and continuously maintaining the highest level of positive and professional Customer Service, whenever interacting with fellow co-workers and customers.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Scanned container labels with RF scanners to verify contents and determine target destinations.
Counter Manager
OSCWEBco
Virginia Beach , VA
2014.09 - 2018.07
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Attracted new clients through brand promotion and sales marketing practices.
- Oversaw hiring, training and dismissal of company staff members.
- Delegated work to staff, setting priorities and goals.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Arts - Business Administration
Tidewater Community College
ChesapeakeSkills
- Contract Administration
- Complaint Handling
- Risk Management
- Management Collaboration
- Goal Setting
- Solutions Development
- MS Office/ Excel
- Workshare
- Problem Resolution
- Business Correspondence Writing
Timeline
Lease Negotiator
Dollar Tree Corporate
2023.01 - Current
Operations Manager & Guest Experience Coordinator
National Corporate Housing
2021.09 - 2021.12
Insurance/Military Customer Service Representative
GEICO
2021.01 - 2021.08
Amazon Driver, Logistics
Amazon
2018.07 - 2021.01
Counter Manager
OSCWEBco
2014.09 - 2018.07
Associate of Arts - Business Administration
Tidewater Community College
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