Rachel Metz
Oshkosh,WI
Summary
Junior at University of Wisconsin Oshkosh studying Communication Studies and a certificate in Human Resource Management. 2 Years of experience in supervisory positions in which demonstrated leadership and effective communication skills in coordinating staff and resolving issues promptly.
Overview
5
5
years of professional experience
Work History
Lifeguard Instructor
Wilderness Hotel & Golf Resort
02.2024 - Current
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Built trust and rapport with students of all ages, fostering a positive learning environment during lessons.
- Reduced rescue response times by conducting regular lifeguard drills and training sessions.
- Maintained accurate records of approximately 20 class participants, including attendance logs and progress reports for each student.
- Shifted between formal and informal methods of teaching to keep students engaged.
Student Sales Supervisor
University Books & More
02.2023 - Current
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced team productivity by creating supportive work environment and providing ongoing feedback.
Aquatics Supervisor
Wilderness Hotel & Golf Resort
05.2023 - Current
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored approximately 12-40 workers at a time for performance, professionalism and service quality.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
Deep Water Lifeguard
Wilderness Hotel & Golf Resort
06.2020 - Current
- Enhanced swimmer safety by consistently monitoring water areas and identifying potential hazards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
Dishwasher/Busser
Greenwood's Cafe
06.2019 - 03.2020
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor of Arts - Communication Studies
University of Wisconsin - Oshkosh
Oshkosh12.2025
Skills
- Behavioral Management
- Adaptability
- Microsoft Excel
- Leadership
- Time Management
Timeline
Lifeguard Instructor
Wilderness Hotel & Golf Resort
02.2024 - Current
Aquatics Supervisor
Wilderness Hotel & Golf Resort
05.2023 - Current
Student Sales Supervisor
University Books & More
02.2023 - Current
Deep Water Lifeguard
Wilderness Hotel & Golf Resort
06.2020 - Current
Dishwasher/Busser
Greenwood's Cafe
06.2019 - 03.2020
Bachelor of Arts - Communication Studies
University of Wisconsin - Oshkosh
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