Rachel Metz
La Crosse,WI
Summary
People-oriented team leader, successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
Work History
Team Lead/Manager
Corner Convenience Store
Oshkosh, WI
09.2024 - Current
- Delivered front-line service to students, families, and campus visitors by answering queries and explaining store policies.
- Promoted store promotions while preparing for campus-wide events, enhancing visitor experience.
- Operated cash register for cash and credit transactions, ensuring accuracy and efficiency.
- Developed and maintained training files and reference materials to facilitate new staff onboarding.
- Coordinated employee schedules to ensure adequate coverage during peak periods.
Lifeguard Instructor
Wilderness Hotel & Golf Resort
Wisconsin Dells, WI
02.2024 - Current
- Delivered American Red Cross Lifeguard Training programs, certifying hundreds of lifeguards annually in water safety and lifesaving skills.
- Cultivated supportive learning environments for classes of 5-25 students, promoting teamwork and engagement.
- Evaluated participants' understanding of customer service, stressing professionalism and effective communication across diverse teams.
Aquatics Supervisor
Wilderness Hotel & Golf Resort
Wisconsin Dells, WI
05.2023 - Current
- Supervise a team of 20 to 50 lifeguards per shift, while fostering teamwork, accountability, and positive staff morale.
- Communicate daily with guests and families, handling questions, feedback, and high-level concerns with empathy and clarity.
- Lead training and coaching sessions, emphasizing safety and customer service, to teams of 10-20 lifeguards.
- Conduct daily safety inspections to ensure compliance with operational standards before guest arrival.
Administrative Assistant Intern
Wilderness Hotel & Golf Resort
Wisconsin Dells, WI
05.2025 - 08.2025
- Facilitated orientation sessions for new Aquatics and Park Services staff to clarify company policies.
- Served as primary contact for staff inquiries on scheduling, payroll, and procedures while maintaining confidentiality.
- Managed employee documentation for approximately 200 Aquatics Department staff, ensuring compliance with labor regulations.
- Provided administrative support by responding to employee inquiries regarding shifts, pay, and availability changes.
- Oversaw management of Aquatics department supplies and uniforms, tracking stock levels and notifying management when reordering was necessary.
- Coordinated decoration and organization of break rooms to enhance employee engagement and morale.
Education
Bachelor of Arts - Communication Studies
University of Wisconsin Oshkosh
Oshkosh, WI12.2025
Skills
- Interpersonal communication
- Documentation management
- Attention to detail
- Employee training
- Time management
- Verbal and written communication
- Adaptability
- Administrative support
References
References available upon request.
Timeline
Administrative Assistant Intern
Wilderness Hotel & Golf Resort
05.2025 - 08.2025
Team Lead/Manager
Corner Convenience Store
09.2024 - Current
Lifeguard Instructor
Wilderness Hotel & Golf Resort
02.2024 - Current
Aquatics Supervisor
Wilderness Hotel & Golf Resort
05.2023 - Current
Bachelor of Arts - Communication Studies
University of Wisconsin Oshkosh