Rachel Miller
Mertztown,PA
Summary
Proven performer at Heartland Pet Salon, adept in scissor skills and showcasing exceptional patience and empathy. Elevated client satisfaction through meticulous grooming and compassionate pet care, contributing to increased client retention. Excelled in a team-focused environment, driving efficiency and upholding stringent sanitation standards. New groomer willing to learn new techniques and very loyal and reliable
Overview
2
2
years of professional experience
Work History
Dog Grooming Assistant
Heartland Pet Salon
10.2022 - Current
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Continuously improved efficiency within the salon by identifying areas for improvement in workflow processes and implementing changes as necessary.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Contributed to increased client retention through personalized interactions with pet owners during appointments.
- Contributed to salon''s success by consistently receiving positive reviews from satisfied clients praising attention to detail, compassionate handling of pets, and excellent customer service.
- Improved customer satisfaction by providing compassionate and efficient grooming services for various dog breeds.
- Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
- Helped create a positive work environment by actively participating in team meetings and contributing to discussions about best practices and new ideas.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Education
Ged -
The Kings Academey
Mohrsville, PA06.2004
Skills
- Patience and Empathy
- Scissor Skills
- Nail Trimming
- Sanitation Procedures
- Appointment Scheduling
- Teeth brushing
- Ear Cleaning
- Grooming best practices
- De-matting Techniques
- Breed Knowledge
- Clipper operation
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Animal Care
- Reliability
- Team Collaboration
- Active Listening
- Human and Animal Safety
- Housekeeping Duties
Timeline
Dog Grooming Assistant
Heartland Pet Salon
10.2022 - Current
Ged -
The Kings Academey
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