Rachel Montgomery
Sherman,TX
Summary
Accomplished professional with a proven track record at Delta Airlines in Global Partner Support, excelling in customer relationship building and conflict resolution. Leveraged expertise in multiple industry tools to enhance service delivery, achieving increased customer loyalty. Renowned for exceptional communication skills and a strategic approach to problem-solving, consistently fostering collaborative environments and optimizing workflows.
Overview
4
4
years of professional experience
Work History
Global Partner Support
Delta Airlines Global Services
03.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Fostered collaborative work environment, encouraging cross-functional teams to achieve common goals.
- Explained available courses of action and possible repercussions of cases to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
International Sales Representative
American Airlines
05.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Environmental Science
University of Phoenix
Tempe, AZ12-2020
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in DLTerm, Amedeus, Sabre, OSCAR, ALTEA, Axis, Symphony,
- Industry expertise
- Conflict resolution
- Workflow optimization
- Excellent communication
- Creative and critical thinking
- Mentoring and coaching
- Judgement and decision making
- Investigation skills
Timeline
Global Partner Support
Delta Airlines Global Services
03.2022 - Current
International Sales Representative
American Airlines
05.2021 - 03.2022
Bachelor of Science - Environmental Science
University of Phoenix
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