Rachel Moore
North Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Billing Representative II
Baptist Health
Little Rock, AR
03.2021 - Current
- Verified patient information and ensured accuracy in billing records.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Managed billing records and maintained accurate account information.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
Consultant Representative
AT&T
LITTLE ROCK, ARK
08.2020 - 11.2020
- Assisted customers in resolving account issues and concerns promptly.
- Educated customers about retention offers and service features effectively.
- Handled high-volume calls while maintaining professionalism and empathy.
- Developed scripts for common customer inquiries to streamline responses.
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
- Verified customer information and processed orders accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Youth Programer
AMERICORPS
LITTLE ROCK, AK
08.2019 - 08.2020
- Developed engaging programs for youth in community settings.
- Coordinated activities that promote teamwork and leadership skills.
- Facilitated workshops to educate youth on various life skills.
- Provided guidance and support to youth on a variety of topics such as personal development, career exploration, college preparation.
- Monitored daily attendance records of all program participants.
- Developed and implemented age-appropriate activities for youth participants.
- Created engaging lesson plans that incorporated music, art, science projects, games and other activities.
Zainy Brainy Teacher
Ubran Promises
North Little Rock, ARK
07.2019 - 08.2019
- Designed engaging lesson plans to support diverse student learning styles.
- Implemented classroom management strategies to maintain a positive learning environment.
- Organized extracurricular activities to enhance student engagement and community involvement.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Host
Boston's Restaurant & Sports Bar
LITTLE ROCK, AR
06.2018 - 07.2019
- Greeted and seated guests promptly in high-traffic dining area.
- Managed reservation system to optimize seating and reduce wait times.
- Provided menus and explained daily specials to enhance guest experience.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of front-of-house areas regularly.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Balanced cash drawers at the end of each shift.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR12-2022
Associate of Arts - General Studies
Arkansas Tech University
Russellville, AR12-2018
High School Diploma -
EStem
Little Rock, AR05-2014
Master of Science - Clinical Mental Health
Arkansas Tech University
Russellville, ARSkills
- Medical billing
- Insurance verification
- Customer service
- Problem solving
- Claim processing
- Attention to detail
- Time management
- Innovative thinking
- Verbal and written communication
- Customer engagement
References
References available upon request.
Timeline
Billing Representative II
Baptist Health
03.2021 - Current
Consultant Representative
AT&T
08.2020 - 11.2020
Youth Programer
AMERICORPS
08.2019 - 08.2020
Zainy Brainy Teacher
Ubran Promises
07.2019 - 08.2019
Host
Boston's Restaurant & Sports Bar
06.2018 - 07.2019
Bachelor of Arts - Psychology
Arkansas Tech University
Associate of Arts - General Studies
Arkansas Tech University
High School Diploma -
EStem
Master of Science - Clinical Mental Health
Arkansas Tech University