Rachel Muise
Rockdale,TX
Summary
Knowledgeable and dedicated customer service professional with more than 3 years experience with the City of Austin Employees' Retirement System. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Member Services Specialist
City Of Austin Employees' Retirement System
06.2023 - Current
- Ensured timely processing of retirement applications, death benefits, survivor continuance, purchases, audits and more, maintaining a high level of accuracy and attention to detail.
- Meet with members virtually, telephone or in office to answer questions, plan for retirements, QDRO calculations, death benefits and more
- Present at new employee orientations and department meetings to explain retirement benefits
- Research to find members and beneficiaries for minimum distribution payments, death benefits or status verification.
- Create new or update previous forms and documents
Member Services Coordinator
City Of Austin Employees' Retirement System
01.2022 - 06.2023
- Responded to customer calls and emails to answer any questions, quickly resolve complaint and assist members with their accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Notarized, scanned, validated and verified any incoming documents.
Merchandising Service Associate
Lowe's Home Centers, LLC
02.2021 - Current
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Arranged consistent shelves, bins and racks by following established planograms.
Cash Logistics Processor
Brink's Inc.
02.2021 - 01.2022
- Prepared outbound currency orders and replenishments.
- Counted, verified and processed bank deposits and ATM returns.
- Pulled money from bank vaults, counted and verify millions of dollars to be distributed to businesses and ATMs.
- Train employees on best practices and accurately count large sums of money without needing calculators.
Front End Department Supervisor
Lowe's Home Centers, LLC
05.2020 - 02.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in twenty-three checkout stands to verify adequate cash supply.
RTM Clerk
Lowe's Home Centers, LLC
12.2019 - 05.2020
- Negotiated with manufacturers to receive credit or replacements for damaged and returned merchandise.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Audited hazardous waste to assist with pick-up scheduling and maintain necessary safety controls.
- Decreased damaged items and received credit for over $100,000 in merchandise.
Head Cashier
Lowe's Home Centers, LLC
10.2015 - 11.2019
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Registered highway trailer sales and filled out DMV paperwork for title transfers.
- Directed team of on average fifteen cashiers to maximize performance and deliver exceptional service to every customer.
Cashier/Cash Office Associate
Lowe's Home Centers, LLC
04.2014 - 10.2015
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Balanced 23 tills, reconciled daily transactions, researched and reported discrepancies, filed daily business paperwork and prepared daily bank deposit.
Assistant Manager
Nouria Energy
01.2013 - 03.2014
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Submitted employee time cards to payroll.
- Reported lottery sales to the state lottery commission.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Barn Hand
Carousel Horse Farm
08.2012 - 12.2012
- Provided daily care for and monitored twenty-five horses for signs of disease, illness or injury and communicated concerns to owners.
- Guided groups of up to 15 people on trail rides.
- Solicited carriage rides and guided guests around different cities.
Horse Groom
Camp Arcadia For Girls
06.2012 - 08.2012
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Worked with more than six horses each day to prepare for campers' riding sessions.
Barn Manager
Glamorgan Manor Inc.
08.2008 - 12.2011
- Trained and supervised three barn workers in horse care, procedures, maintenance duties and safety precautions.
- Managed feeding, blanketing and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Mitigated risks and monitored overall health and well-being of twenty-eight horses, paying attention to signs of concern.
Education
Bachelor of Science - Business Administration-Financial Accounting
University of Maine At Augusta
Augusta, Maine05.2020
Bachelor of Science - Equine Industries Management
University of Minnesota - Crookston
Crookston, Minnesota05.2008
Skills
- Mastery of customer service
- Creative problem solving
- Dependable and responsible
- Written and verbal communication
- Records maintenance
- Microsoft Office proficient
- Multitasking Abilities
- Quick learner
- Flexible and adaptable
- Attention to detail
Languages
English - Excellent
Spanish - Basic
American Sign Language - Basic
Timeline
Member Services Specialist
City Of Austin Employees' Retirement System
06.2023 - Current
Member Services Coordinator
City Of Austin Employees' Retirement System
01.2022 - 06.2023
Merchandising Service Associate
Lowe's Home Centers, LLC
02.2021 - Current
Cash Logistics Processor
Brink's Inc.
02.2021 - 01.2022
Front End Department Supervisor
Lowe's Home Centers, LLC
05.2020 - 02.2021
RTM Clerk
Lowe's Home Centers, LLC
12.2019 - 05.2020
Head Cashier
Lowe's Home Centers, LLC
10.2015 - 11.2019
Cashier/Cash Office Associate
Lowe's Home Centers, LLC
04.2014 - 10.2015
Assistant Manager
Nouria Energy
01.2013 - 03.2014
Barn Hand
Carousel Horse Farm
08.2012 - 12.2012
Horse Groom
Camp Arcadia For Girls
06.2012 - 08.2012
Barn Manager
Glamorgan Manor Inc.
08.2008 - 12.2011
Bachelor of Science - Business Administration-Financial Accounting
University of Maine At Augusta
Bachelor of Science - Equine Industries Management
University of Minnesota - Crookston
Similar Profiles
Terrica YoungTerrica Young
Office Clerk at City Of Austin Employees' Retirement SystemOffice Clerk at City Of Austin Employees' Retirement System
Sudheer Chaitanya JandhyalaSudheer Chaitanya Jandhyala
Automation Test Lead at New York City Employees' Retirement SystemAutomation Test Lead at New York City Employees' Retirement System
John T. InghramJohn T. Inghram
IT Systems Administrator at City Of Austin Employee’s Retirement SystemIT Systems Administrator at City Of Austin Employee’s Retirement System
Jaylee CainJaylee Cain
House Cleaner at Beaver Creek OperationsHouse Cleaner at Beaver Creek Operations
Keith GoerickeKeith Goericke
CDL Truck Driver at Warren Transport IncCDL Truck Driver at Warren Transport Inc