Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Rachel Mulholland

Jacksonville,FL

Summary

Compassionate Readjustment Counselor with a strong background in providing therapeutic support to veterans adjusting to post-military life. Skilled at developing and implementing individualized treatment plans, conducting group counseling sessions, and facilitating crisis intervention. Strengths include active listening, effective communication, and empathetic understanding which have been utilized in previous roles to greatly improve client wellbeing.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Readjustment Counselor, LPC

VHA- Jacksonville Vet Center
Jacksonville, FL
01.2022 - Current
  • Company Overview: Readjustment Counseling Service, address 3728 Philips Hwy, Suite 31, Jacksonville, FL 32207, telephone 904-399-8351, Vet Center Director, Anthony Gardiner.
  • Facilitates thorough, evidence-driven psychotherapeutic interventions integrating individual, group, couples, and family psychotherapy to foster improved functioning.
  • Provides education to patients, family members, and significant others.
  • Intake screening and assessment: Execute comprehensive readjustment counseling intake procedures, incorporating risk assessment for self-harm, military history, and military-related psychosocial stressors.
  • Readjustment counseling goal setting and service planning: Formulate and periodically revise customized readjustment counseling service plans, reflecting a spectrum of therapeutic and psychosocial interventions, emphasizing achievable goals, and measurable results.
  • Direct readjustment counseling service provision: Integrate complex multiple causation in differential psychosocial assessment and facilitate direct service delivery to eligible veterans, including deriving psychosocial and psychiatric diagnostic inferences within clinical scope of practice.
  • Facilitate swift assessments of Veterans in distress to determine critical needs, assess risks, and initiate appropriate safety planning
  • Care coordination: Facilitates access for Veterans to community services, resources, and opportunities aimed at maximizing independence, health, and well-being.
  • Documented all clinical interactions and care coordination episodes as per policy requirements.
  • Team cohesion and coordination: Actively participate in staff meetings designed to promote team building and staff development.
  • Conduct assessments to identify veterans' readjustment needs and challenges.

Assessment/Referral Specialist

HCA Healthcare
Jacksonville, FL
01.2019 - 01.2022
  • Company Overview: 3627 University Blvd. S. Suite 650 Jacksonville, FL 32216 904-312-4908 Angelica Kendrick
  • The Assessment Specialist will respond to all calls for psychiatry services, responding appropriately to the identified needs of the caller and patient. Patient calls will be prioritized based on the level of need of the patient. Working with other team members of the Access Response Center (ARC), will coordinate activities to assure accurate record keeping and efficient patient flow. Ensures EMTALA compliance at all times and reports any concerns to the Access Response Director immediately.
  • Coordinates communication related to all assessment and admission activities, ensures rapid throughput for the emergency department, requests additional resources when needed based on volume, and works with the medical staff to move patients to disposition quickly.
  • Responds to calls for assessments in the emergency department within 15 minutes and initiates the requested assessment as soon as possible and no later than 60 minutes from the initial request. Implements a backup procedure when the 60 minute time frame cannot be met due to heavy volume.
  • Responsible to document all calls coming in regardless the outcome in the approved format. Any staff member providing intake services will document all calls according to the procedure the Director of Access Response has in place.
  • For patients who are discharged, the Intake Specialist provides at least 3 appropriate in-network options and develops a discharge safety plan with the patient using the approved discharge safety form.
  • Works collaboratively with Behavioral Health Physician & Provider Relations (PPR) team to provide data, assure accurate response data management, and includes PPR team members in ARC team meetings as needed
  • Train new hires

Mental Health Therapist

Teladoc
08.2021 - 12.2021
  • Company Overview: Home
  • Provide individual therapy via video and/or phone sessions to clients in Florida and Georgia
  • Diagnose using the DSM-V criteria
  • Utilize SOAP notes to track progress
  • Create treatment plans to help clients stay on track to their therapeutic goals
  • Assign homework as needed to help clients progress in their treatment
  • Utilize Cognitive Behavioral Therapy (CBT); Solution Focused Therapy (SFT); Motivational Interviewing Techniques and Coping Skills Building

Outpatient Therapist

Youth Crisis Center
Jacksonville, FL
11.2016 - 10.2018
  • Company Overview: 3015 Parental Home Road Jacksonville, FL 32216 904-446-4961 Kristen Wendle
  • Provide comprehensive mental health services to children, adolescents, adults, and their families which often include members hesitant to reveal or discuss personal problems due to cultural and educational barriers.
  • Ability to identify and assess mental disorders per the Diagnostic and Statistical Manual (DSM-V).
  • I have worked with those who have: depression and anxiety disorders, schizophrenia, PTSD and other trauma and stressor related disorders (including sexually traumatized victims), disruptive and conduct disorders, ADHD, Autism spectrum disorder, adjustment disorders, bi-polar disorder, and personality disorders.
  • Direct experience using Cognitive Behavioral Therapy, Solution Focused Therapy, Coping Skill and Problem Solving Techniques, Motivational Interviewing Techniques, and psycho-education.
  • Provide comprehensive psychosocial assessments (intakes), other assessments as needed, assess using CFARS/FARS, develop treatment plans, crisis interventions, and SOAP notes in a timely manner.
  • Knowledge in identification, reporting, suicidal/homicidal risk assessment, and safety planning
  • Experience in recognizing defense mechanisms, manipulation attempts, and signs of conflict.
  • Work in cooperative collaboration with other team members and other professional agencies to ensure the best continuity of care and make appropriate referrals as necessary

Mental Health Professional

Florida State Prison
Raiford, Florida
04.2016 - 11.2016
  • Company Overview: Centurion Corizon 23916 NW 83rd Ave Raiford, Florida 32083 407-335-0256 Dr. Rafael Tapia
  • Work in Florida State Maximum Security Prison, working with close management prisoners.
  • Counseling inmates with minor to severe psychological problems; many have a diagnosis of Antisocial Personality Disorder, along with other mental health diagnosis, most have a past substance abuse history.
  • Experience in recognizing defense mechanisms, manipulation attempts, avoidance ploys and signs of conflict
  • Gather information about clients during initial contact using interviewing and observation techniques.
  • Performs individual evaluations, counseling, and case management on clients who are on close management and death row.
  • Make appropriate referrals to psychiatry, Self-harm Observation Status, Transitional Care Unit, and Crisis Stabilization Unit.
  • Provides the necessary preparation of documentation, necessary records and reports.
  • Review inmate file record to develop individualized treatment plans and worked alongside the treatment team.

Mental Health Counselor Student Unpaid Intern (under supervision of Argosy University)

Daniel Kids
Jacksonville, Florida
05.2013 - 04.2014
  • Company Overview: 3725 Belfort Rd Jacksonville, Florida 32216 904-386-3089 Supervisor- Carmella Prescott
  • Provided individual therapy to youth who have been classified as emotionally disturbed and have a serious mental health disorder.
  • Collected information about clients during intake process using interviewing and observation techniques.
  • Helped develop individualized treatment plans and worked alongside the treatment team.

Education

Master of Arts - Clinical Mental Health Counseling

Argosy University
Sarasota, Florida
04.2014

Bachelor of Arts - Psychology, Minor Criminal Justice

University of North Florida
Jacksonville, Florida
12.2007

Associate of Arts - Psychology

Florida Community College of Jacksonville
Jacksonville, Florida
12.2003

Skills

  • Psychosocial assessment
  • Crisis intervention
  • Patient education
  • Cognitive behavioral therapy
  • Motivational interviewing
  • Psychoeducation delivery

Certification

  • Florida- LMHC #MH14358 Issued 2016-07-21 Expiration 2027-03-31
  • Georgia- LPC #LPC010784 Issued 2019-02-14 Expiration 2026-09-30

Affiliations

American Counseling Association (11/2009-Current)

References

References available upon request.

Timeline

Readjustment Counselor, LPC

VHA- Jacksonville Vet Center
01.2022 - Current

Mental Health Therapist

Teladoc
08.2021 - 12.2021

Assessment/Referral Specialist

HCA Healthcare
01.2019 - 01.2022

Outpatient Therapist

Youth Crisis Center
11.2016 - 10.2018

Mental Health Professional

Florida State Prison
04.2016 - 11.2016

Mental Health Counselor Student Unpaid Intern (under supervision of Argosy University)

Daniel Kids
05.2013 - 04.2014

Master of Arts - Clinical Mental Health Counseling

Argosy University

Bachelor of Arts - Psychology, Minor Criminal Justice

University of North Florida

Associate of Arts - Psychology

Florida Community College of Jacksonville

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