Theresa Jackson
Davenport,IA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support, assistance, and leadership to my peers, and co-workers. I have strong communication and management skills and am committed to inspiring community service.
Overview
19
19
years of professional experience
Work History
Mobil Crisis Counselor
Foundation 2
05.2024 - Current
- Promoted community mental health resources, connecting clients to appropriate support systems and reducing overall reliance on emergency services.
- Continuously monitored local mental health trends, adjusting service delivery approaches to best meet the evolving needs of the community served.
- Enhanced client stability by providing immediate crisis intervention and assessment services during emergency situations.
- Facilitated therapeutic interventions for individuals experiencing acute emotional distress or suicidal ideation, promoting safety and recovery.
- Deescalated high-stress situations, utilizing effective communication techniques and crisis intervention strategies.
- Increased access to mental health services by participating in community outreach events and presentations targeting underserved populations.
- Improved client outcomes by consistently documenting case notes, treatment plans, and progress updates in a timely manner.
- Reduced hospitalization rates by conducting thorough risk assessments and implementing appropriate safety plans for clients in crisis.
- Developed strong rapport with clients from diverse backgrounds, demonstrating empathy and understanding while maintaining professional boundaries.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Maintained client records to document assessment, treatment plans and progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
Mental Health Professional
Unity Point- Robert Young
02.2024 - Current
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
- Collaborated with interdisciplinary teams to create holistic care plans for patients, addressing both mental and physical health needs.
- Maintained strong working relationships with community organizations to facilitate referrals and provide comprehensive resources for clients'' ongoing care needs.
- Improved patient outcomes by developing and implementing comprehensive mental health treatment plans.
- Continually expanded professional knowledge through participation in relevant training workshops and conferences to enhance service delivery quality.
- Performed client assessments and developed treatment plans.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Conducted thorough assessments of new patients to develop individualized treatment strategies.
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
Social Worker II
Iowa Department of Health and Human Services
01.2019 - 02.2024
- Manage a case load of 40+ individuals under the age of 18, and perform monthly visits with children and their families
- I develop and implement case plans to assist in reunification services, if children have been removed from parental care
- I write detailed and accurate reports to court and offer testimony when requested
- Complete the necessary community referrals for families, such as mental health, substance use individual and/or family counseling, or sexual assault resources
- Oversee 10+ contracted service providers to ensure recommended services are implemented to families.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Social Work Generalist Practicum
Iowa Department of Health and Human Services
05.2024 - 08.2024
- Under a licensed MSW, I completed the required 300 hours of social work generalist practicum hours with HHS
- As part of a team of HHS staff, I redesigned the concurrent model for the entire State of Iowa
- The re-design is expected to launch in spring 2024
- Collected data from Iowa service areas to map and re-design for the universal use to reunify children with families sooner
- Assisted in the creation of the concurrent staffing form for HHS
- Assisted in the presentation of the new concurrent design to the HHS administration.
Social Worker
The Center For Youth and Family Solutions
01.2018 - 01.2019
- Provided social work support, including short-term counseling, community resource planning, and crisis intervention
- Maintained documentation to fulfill funding requirements
- Wrote court report, case plants and completed referrals for community resources such as mental health, substance abuse, individual and or family counseling
- Manage a casa load of 30 or more
- Lead Family Team Meetings.
Para Educator & Site Supervisor
Davenport Community Schools/ The City of Davenport
05.2005 - 04.2018
- Under a certified teacher, I maintained a child friendly environment by leading child specific small educational groups
- Lead reading, language arts, and social science in a self contained classroom
- As the after school site supervisor, I supervised two staff members, and ensured the safety of up to 35 children ages 5 to 10 years old
- Partnered with community enrichment programs for children
- Calculated, and entered bi- weekly payroll.
Education
Master of Science - Social Work
University of Iowa
Iowa City, IA05.2025
Bachelor of Arts - Education
William Penn University
Oskaloosa, IA05.2024
Bachelor of Science - Criminal Justice
Purdue University
Davenport, IA01.2007
Skills
- Court Testimony
- GoogleTeams
- Zoom
- Relationship Building
- Verbal /Written Communication
- Mental health knowledge
- Risk evaluation
- Collaborative Problem-Solving
- Substance abuse awareness
- Multicultural Competence
- Client Advocacy
- Individual Counseling
- De-Escalation Techniques
- Psychosocial assessment
- Suicide assessment
- Community Resource Navigation
- Patient confidentiality
- Youth engagement
- Crisis handling
- Documentation skills
- Reflective listening
- Behavioral Health
- Mental Health Assessment
- Child Protection
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Reliability
- Organizational Skills
- Professionalism
- Case Management
- Treatment Planning
Affiliations
- Zeta Phi Beta Sorority, Inc. Xi Pi Zeta Graduate Chapter. Davenport, IA.
Timeline
Mobil Crisis Counselor
Foundation 2
05.2024 - Current
Social Work Generalist Practicum
Iowa Department of Health and Human Services
05.2024 - 08.2024
Mental Health Professional
Unity Point- Robert Young
02.2024 - Current
Social Worker II
Iowa Department of Health and Human Services
01.2019 - 02.2024
Social Worker
The Center For Youth and Family Solutions
01.2018 - 01.2019
Para Educator & Site Supervisor
Davenport Community Schools/ The City of Davenport
05.2005 - 04.2018
Master of Science - Social Work
University of Iowa
Bachelor of Arts - Education
William Penn University
Bachelor of Science - Criminal Justice
Purdue University
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