Rachel Mullen
Boise,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Level 2
Commercial Tire
Boise, ID
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Assisted customers with product information and completing their purchase
Amnesty Floor Monitor Team Lead
Amazon Fulfillment Center
Nampa, ID
09.2021 - 08.2022
- Running a team of 15-20 Amnesty floor monitors to ensure floor health is maintained and issues are kept at a minimum to ensure optimum productivity
- Assisting working AFMs over the radio to make work order tickets for broken or faulty equipment, managing sta ng on each of the robotic floors, monitoring pod gaps to each stations and reporting to Outbound Management when adjustments need to be made
- Cleaning and preparing any and all OffIine pods to go back onto the floor or being emptied and canceling customer shipments so that pods can be re-skirted
- Monitoring floor health, assisting AFM Process Assistant in any way they may need, coaching any team members that have quality issues or aren’t meeting expectations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Package Sorter
UPS Warehouse
09.2020 - 03.2021
- Monitored outgoing packages for proper labels and accurate address information.
- In a matter of seconds determined one of the ten available lanes that a package was to be sent to, distinguishing between over 40 different route codes at a rate of 70 packages a minute.
Assistant Manager
Pet Emporium
04.2019 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Janitorial Supervisor
The Sand Bar
Capitola, CA
04.2018 - 01.2020
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Automotive Technician
Wheel Works
Santa Cruz, CA
12.2016 - 10.2018
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
Waitress
The Sand Bar
06.2016 - 12.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Administrative Assistant
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
08.2009 - 06.2011
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed multiple projects simultaneously using organizational and analytical skills.
Dispatcher
United States Marine Corps
08.2007 - 08.2009
- Directed dispatching, routing and tracking of 40 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
A.S - Automotive Technology
American River College
Sacramento, CASkills
- Records Management Systems
- PC Proficiency
- Data Entry Documentation
- Customer Service
- Schedule Management
- Reading Comprehension
- Administrative Support
- Accounting Support
- Time Management
- Type 70 words per minute
Timeline
Administrative Assistant Level 2
Commercial Tire
08.2022 - Current
Amnesty Floor Monitor Team Lead
Amazon Fulfillment Center
09.2021 - 08.2022
Package Sorter
UPS Warehouse
09.2020 - 03.2021
Assistant Manager
Pet Emporium
04.2019 - 02.2020
Janitorial Supervisor
The Sand Bar
04.2018 - 01.2020
Automotive Technician
Wheel Works
12.2016 - 10.2018
Waitress
The Sand Bar
06.2016 - 12.2016
Administrative Assistant
United States Marine Corps
08.2009 - 06.2011
Dispatcher
United States Marine Corps
08.2007 - 08.2009
A.S - Automotive Technology
American River College