Gretta Musaelyan
Mount Sinai
Brooklyn
2
Languages
13
years of professional experience
Organized and detail-oriented Administrative Assistant with extensive experience in customer service, scheduling, and multitasking in fast-paced environments. Skilled in managing high volumes of communication, coordinating logistics, and ensuring seamless operations while maintaining a strong focus on client needs. Bilingual in English and Russian with the ability to work independently or collaboratively to support organizational goals.
Work History
Administrative Assistant Level 2
3 Years- Provide clerical and administrative support to assigned physicians which consists of answering routine and specific inquires
- Triage and screen all calls in respectful and courteous manner, direct varies messages to appropriate physicians.
- Coordinate office visits, treatment infusion visits as well as procedures for patients in EMR system (EPIC)
- Assisting with new patients referrals for varies of different specialist, including obtaining pathology slides
- Obtained authorization for diagnostic radiology procedures at outpatient facilities prior to services rendered
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Obtained records as needed for established or new patient from outside facilities
- Prioritized all incoming mail and delivery packages to department
- Maintain inventory for office and medical supplies.
- Coordinate surgeries for Gyn and Breast Surgeons. Responsible for verification of patient demographics and obtain authorization from insurance carrier for all Or procedures.
- Follow up and coordinate any diagnostic radiology tests, assure all pending requests are being sent to appropriate department
- Provide cross coverage for clerical staff during lunch or sick days/vacation.
- Assist with insurance verification
- Navigated complex payer requirements and submitted prior authorizations for specialty infusion services
- Assist with Fedex pick ups for DNA testing
- Performed other duties on daily basis as assigned
Secretary
3 Years 5 Months- Managed front desk operations for a busy internal medicine practice, as well as other orthopedics & pain management department facilitating the check-in and check-out
- Verified insurance coverage, and collected copays
- Verified patient demographic and insurance information prior to visits to ensure seamless billing and compliance
- Managed multi-line phone systems, accurately triaging urgent inquiries to nurses and doctors
- Perform various tasks, including answering phones and sorting incoming mail as well as package deliveries
- Check patients in and out, providing excellent customer service
- Coordinated patient referrals , acting as a liaison between primary care providers and specialists to ensure timely appointments.
- Managed and organized departmental supply inventory
- Assisted with other duties as assigned
Secretary
1 Year- Manage front desk operations for a fast-paced urgent care clinic, overseeing the check-in and check-out process
- Verify insurance eligibility and process copayments
- Handle high-volume, multi-line phone calls, fielding patient inquiries, scheduling appointments, and routing medical questions to the appropriate clinical staff
- Maintained office supply inventory
- Scheduled, coordinated and confirmed appointments and
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with other duties as assigned on daily basis
Client Service Representative
4 Years 8 Months- Receiving, logging, and labeling specimens matching patient information to samples entering patient and specimen data into EMR system Collecting, labeling, and delivering specimens.
- Greet visitors, answer phones, and facilitate clear communication between various departments and lab
- Track, order, and stock laboratory supplies and reagents
- Handle front-desk inquiries and phone calls from patients and clinical staff, delivering test results promptly and in full compliance with confidentiality guidelines
- Greet patients, verify identity, and ensure all demographic and insurance information is accurately collected
- Maintain all patient files, print/distribute reports, and ensure strict confidentiality of sensitive data.
- Assisted with other duties as assigned
Customer Service Agent / Sales Agent
2 Years 2 Months- Scheduling appointments for clients for the need of service of appliance or maintenance
- Ordering parts for customers and other vendors
- Dispatching drivers
- Assisting with purchasing appliances for customers need
Education
High School Diploma
Skills
Punctuality
Bilingual (English and Russian fluent)
Ability to work in a team or independently
Organized
LANGUAGES
Russian
Advanced
Timeline
Administrative Assistant Level 2
Mount Sinai
08.2023 - CurrentRead More
Secretary
Mount Sinai
03.2023 - CurrentRead More
Secretary
Brighton Medical Urgent Care
01.2021 - 01.2022Read More
Client Service Representative
Lenco Diagnostics Laboratory
04.2016 - 12.2020Read More
Customer Service Agent / Sales Agent
Five Star Appliance Repair
01.2014 - 03.2016Read More
James Madison High School
High School Diploma
Read More