Rachel Murphy
Cedar Hill,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
8
8
years of professional experience
Work History
Claims Representative
AAA Texas
03.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Take in calls for First notice of claim
- Developed in-depth understanding of insurance policies and procedures.
Customer Service Representative
Farmers Insurance Company
10.2022 - 01.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Staffing Coordinator, Nursing Administration
Methodist Dallas Medical Center
01.2020 - 10.2022
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Prepared KPI reports to measure employee productivity and progress.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Participated in hospital committees related to patient safety, infection control, medical records management.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
Travel Coordinator
General Healthcare Resources Inc.
01.2017 - 01.2020
- Developed job descriptions, job postings, and recruitment materials.
- Maintained personnel records in compliance with applicable laws and regulations.
- Managed employee benefits and compensation packages.
- Communicated effectively with nurses, physicians and other healthcare professionals.
- Developed and managed travel itineraries for business trips, ensuring all necessary arrangements were made in advance.
- Processed employee reimbursements for approved expenses according to established procedures.
- Facilitated communication between healthcare team members involved in providing quality patient care services
- Organized meetings with internal stakeholders to discuss upcoming travel plans and budgets.
- Schedule deployment and duration of nursing personnel to various nursing facilities based upon staffing needs.
Education
Adjuster License - Adjuster
The Adjuster School
P&C License - Property And Casualty
Farmers
11.2022
Phlebotomy Certification - Phlebotomy
PCI
05.2010
High School Diploma -
Crossroads Academy
05.2007
Skills
- Data Collection
- Account Updating
- Consultative Sales
- Paperwork Processing
- Call Management
- Scheduling
- Upselling and Cross-Selling
- Data Entry
- Appointment Scheduling
- Senior Leadership Support
- Credit Card Payment Processing
- Quality Control
- Customer Service
- Report Transcription
Timeline
Claims Representative
AAA Texas
03.2024 - Current
Customer Service Representative
Farmers Insurance Company
10.2022 - 01.2024
Staffing Coordinator, Nursing Administration
Methodist Dallas Medical Center
01.2020 - 10.2022
Travel Coordinator
General Healthcare Resources Inc.
01.2017 - 01.2020
Adjuster License - Adjuster
The Adjuster School
P&C License - Property And Casualty
Farmers
Phlebotomy Certification - Phlebotomy
PCI
High School Diploma -
Crossroads Academy
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