Summary
Overview
Work History
Education
Skills
Work Availability
Theatre, Music, Cooking
Timeline
Theatre, Music, Cooking
Marjo Cook

Marjo Cook

Myrtle Beach,SC
Judge a man by his questions rather than his answers.
Voltaire

Summary

Background includes Property/ Casualty claims processing in fast-paced environments. Adept at handling uncomplicated claims from first contact through final settlement. Fluent in English.

I am looking for part time hours if possible and working out of my home is important

Overview

5
5
years of professional experience
6
6

Completion of Classes in several areas in Personal Lines

1
1

Completed 8 part CSR Certification Program

Work History

Claims Representative

Nunes Insurance
Warren, RI
05.2009 - 04.2012
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Checked level and type of coverage and evaluated contracts.
  • Followed up with customers on unresolved issues.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Modified, updated and processed existing policies.
  • Calculated adjustments, premiums, and refunds.
  • Collected premiums and issued accurate receipts.
  • Presented insurance options to customers in order to close sales on new policies.

Personal Lines Account Manager

Nunes Insurance
Warren, RI
05.2009 - 02.2011
  • Provided advice and counsel on personal lines matters.
  • Oversaw all activities and transactions within personal lines department.
  • Maintained records and stayed current with policy renewals.
  • Stayed in contact with carriers, underwriters and marketing personnel.
  • Handled account auditing, endorsements and invoicing.
  • Evaluated prospect's current insurance program and offered alternatives.
  • Remained up to date on forms, rates, and types of coverage.
  • Processed direct bills, state filings and notary bonds.
  • Serviced 500 accounts on regular basis to maintain and increase revenue.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Remained impartial in order to advise clients based on circumstances.
  • Identified and solicited sales prospects in agency databases.

Education

No Degree - Insurance And Risk Management, Criminal Law

Community College of Rhode Island, Newport, RI
  • Continuing education in Insurance

Skills

  • Small Claims Payouts
  • Settlement Negotiation
  • Workers Compensation
  • Liability and Damage Assessment
  • New Policies Processing
  • Insurance Carrier Applications
  • Incident and Accident Reports
  • Policy Knowledge
  • File Management
  • Policy Modifications and Updates
  • Team Collaboration
  • Premium Collection
  • Conflict Resolution
  • Insurance Claim Forms Review
  • Client Relationships
  • Inquiry Requests
  • Customer Relationship Management
  • Casualty Insurance Industry Knowledge
  • Office Supplies and Inventory
  • Payment Method
  • Promotions Programs
  • Special Projects
  • Clerical Support
  • Data Communications
  • Reminder Calls
  • Policy Reinstatement Approvals
  • Recordkeeping Organization
  • Data Entry Software
  • Cancellation Notifications

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Theatre, Music, Cooking

Participated in Community Theatre productions including acting and producing and ensemble singing, also stage managing, costuming, props and house management.


Singing has always been a passion of mine and I do it anytime I can.


I love to prepare dinners and buffets for friends, neighbors, relatives and events,


I was also Advisor for High School Drill Teams and Flag Squads and led them to success.


Spent time as Entertainment Chair for the City of Sedalia, Missouri. Planned Street Fairs and festivals as well as Art showings and the 100 Anniversary town wide celebration for the Scott Joplin Ragtime Festival.

Timeline

Claims Representative - Nunes Insurance
05.2009 - 04.2012
Personal Lines Account Manager - Nunes Insurance
05.2009 - 02.2011
Community College of Rhode Island - No Degree, Insurance And Risk Management, Criminal Law

Theatre, Music, Cooking

Participated in Community Theatre productions including acting and producing and ensemble singing, also stage managing, costuming, props and house management.


Singing has always been a passion of mine and I do it anytime I can.


I love to prepare dinners and buffets for friends, neighbors, relatives and events,


I was also Advisor for High School Drill Teams and Flag Squads and led them to success.


Spent time as Entertainment Chair for the City of Sedalia, Missouri. Planned Street Fairs and festivals as well as Art showings and the 100 Anniversary town wide celebration for the Scott Joplin Ragtime Festival.

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Marjo Cook