Timothy James
Voorhees,NJ
Summary
Certified Claims Adjuster versed in all aspects of the claims pipeline, from customer service and intake, to investigation and resolution, and management and client coordination. Offering 6 years of insurance experience and willing to take on any challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Representative
ARC Claims
09.2017 - 07.2023
- Provide professional service to both FedEx employees, insurance companies, and third-party claimants.
- Reviewed and resolved property damage claims as needed.
- Handled full workload of roughly 150 claims for data entry into internal system and FedEx Salesforce system
- Efficiently multitask between handling emails, calls, and claims
- Demonstrate effective communication skills to de-escalate and assist clients.
- Self-motivated, with a strong sense of personal responsibility.
Call Center Supervisor (FedEx Ground)
ARC Claims
01.2019 - 01.2021
- Assess 100-150 claims per day for proper handling, ranging from property damage to assigning an emergency on-site adjuster anywhere in the country
- Created comprehensive documentation and guides for employees, decreasing the rate of call escalation and giving them the tools to manage various call types
- Collaborated with IT and CEO to streamline the call center system, resulting in faster handling of calls and data entry respectively
- Assumed the role of temporary manager during peak season, successfully resolving employee issues and increasing retention
- Cultivated strong professional relationships with industry peers from other companies through collaborative work and shared assignments.
Program Coordinator (Amazon)
ARC Claims
01.2022 - 01.2023
- Assisted in development of claims portal for transfer of self insured carriers to becoming insured by Amazon.
- Collected documentation, including police reports, pictures of damages, and repair invoices.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Education
Associates Degree, Associate of Sciences -
Rowan College at Burlington County
01.2022
Skills
- Policy Knowledge
- Insurance Claims Review
- Team Collaboration
- File Management
- Interpersonal Communication
- Time Management
- Claims Investigation
- Decision-Making
- Documentation Review
- Analytical Thinking
- Small Claims Payouts
Certification
- 70-20 Designated Home State Adjuster License - [January 2024]
Timeline
Program Coordinator (Amazon)
ARC Claims
01.2022 - 01.2023
Call Center Supervisor (FedEx Ground)
ARC Claims
01.2019 - 01.2021
Claims Representative
ARC Claims
09.2017 - 07.2023
Associates Degree, Associate of Sciences -
Rowan College at Burlington County
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