Rachel Muzquiz
Albion,MI
Summary
Results-driven Store Manager with over 13 years of management and 14 years of sales experience. Expertise in leading teams, developing impactful marketing initiatives, and implementing sales strategies that consistently enhance store performance. Proven track record of increasing revenue through effective personnel direction and innovative merchandising solutions. Committed to fostering a collaborative team environment to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Merchandise Coordinator
Winston Retail
Lansing, Michigan
02.2022 - Current
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
- Maintained product inventory and tracked stock levels to ensure accurate record keeping.
- Ordered supplies and products based on accurate forecasting.
- Communicated and coordinated planogram execution with store management.
- Ensured compliance with industry regulations and company policies throughout the merchandising process.
- Developed and maintained relationships with vendors to ensure timely delivery of merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Evaluated current stock levels, identified slow-moving items, and recommended appropriate measures for clearance or disposal.
- Transformed consumer feedback and fashion trends into successful product assortments.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Built effective partner store relationships to improve customer satisfaction.
- Monitored weekly, monthly and quarterly achievement goals.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
- Reviewed vendor contracts to ensure compliance with company policies and procedures.
- Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
- Planned commercial displays to entice and appeal to customers.
- Travel to whichever location I am needed per company scheduling, and vendor contract
Owner
ELVTD Clothing Co LLC
Albion, MI
12.2020 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Performed assessments to enhance member output.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented quality assurance processes to ensure product excellence.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Ensured compliance with local, state, and federal regulations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Organized events such as trade shows and conferences.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed legal documents related to business operations.
- Led startup and creation of operational procedures and workflow planning.
- Managed sales presentations to promote product and brand benefits.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Collaborated with other owners on joint ventures and shared resources.
- Developed policies and procedures for the organization.
- Ensured compliance with applicable laws and regulations related to business operations.
- Analyzed market trends to identify new business opportunities.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Set pricing structures according to market analytics and emerging trends.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created marketing campaigns to attract new customers.
Store Manager
Signet Jewelers
Battle Creek, MI
02.2020 - 12.2020
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Planned special promotions or discounts based on market trends.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assessed operational efficiency of the store's departments.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated POS system with new products and promotional offers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Jimmy Jazz
Toledo, OH
10.2016 - 02.2020
- Interview job candidates and make staffing decisions
- Developed and organized store staff schedules.
- Maintain staying under 10% of store budget for payroll
- Responsible for a total staff of 24 employees consisting of 3 ASM, 1 Stock Manager, and 20 cashiers and SA
- Receive and ship merchandise accurately
- Maintain and exceed Sales plans by a minimum of 3% - 5% per year
- Responsible for Submitting supply orders and place maintenance orders for store
- Designed and executed comprehensive onboarding system to enhance workforce readiness.
- Accountable for implementing disciplinary actions.
- Maintain #1 in District for placing online sales
- Execute company directives in timely fashion when sent
- Maintain leadership at all times, especially under pressure
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Planned special promotions or discounts based on market trends.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, trained and supervised new employees.
Store Manager/Area Visual Merchandiser
Sneaker Villa
Detroit, MI
01.2016 - 10.2017
- Interview job candidates and make staffing decisions
- Create and make store schedules
- Maintain staying under 10% of store budget for payroll
- Responsible for overseeing operations for 5 total Sneaker Villa Locations (Ann Arbor, Battle Creek, Kalamazoo, Grand Rapids, and Redford Detroit)
- Was Area Visual Merchandiser of Greater Detroit Market
- Receive and ship merchandise accurately
- Maintain and exceed Sales plans by a minimum of 3% - 5% per year
- Responsible for Submitting supply orders and place maintenance orders for store
- Put in place and execute successful training system for all levels of employment in my store
- Hold accountability when disciplinary action is needed
- Execute company directives in timely fashion when sent
- Maintain leadership at all times, especially under pressure
Assistant Manager
Jimmy Jazz
Lansing, MI
11.2011 - 01.2015
- Assisted in Interviewing job candidates and make staffing decisions
- Assist in creation of store schedules
- Assist in daily store operations
- Responsible for bank deposits and cash handling
- Receive and ship merchandise accurately
- Hold accountability when disciplinary action is needed
- Execute company directives in timely fashion when sent
- Maintain leadership at all times, especially under pressure
Education
Associate of Arts - Pre-Law studies
Kellogg Community College
Battle Creek, MI11.2009
Diploma - General studies
Albion Senior High
Albion, MI05.2006
Skills
- Customer Service Specialist
- Professional Development Specialist
- Customer Engagement Specialist
- Merchandising Specialist
- Marketing Specialist
- Detail-Oriented Professional
- Leadership Specialist
- Strategic Planning Expert
- Training Specialist
- Brand Integrity Management
- Empathetic Professional
- Retail operations
- Promotional planning
- Digital marketing
- Stock control
- Merchandise processing
- Pricing and signage updates
- Pricing strategy
- Associate training
- Showcase design
- Space planning
- Shrink reduction
- Sales analysis
- Trend tracking
- E-commerce experience
- Fashion trends awareness
- POS systems
- Product merchandising
References
- Margaret Thomas, 4192151546, Kay Jewelers
- Brian Arscott, 4192830473, Rite Aid
- Wendy Metzler, 616-212-8012, Jimmy Jazz
Timeline
Merchandise Coordinator
Winston Retail
02.2022 - Current
Owner
ELVTD Clothing Co LLC
12.2020 - Current
Store Manager
Signet Jewelers
02.2020 - 12.2020
Store Manager
Jimmy Jazz
10.2016 - 02.2020
Store Manager/Area Visual Merchandiser
Sneaker Villa
01.2016 - 10.2017
Assistant Manager
Jimmy Jazz
11.2011 - 01.2015
Associate of Arts - Pre-Law studies
Kellogg Community College
Diploma - General studies
Albion Senior High