RACHEL NARVAIZ

• Key Responsibilities:
• Housed in the Office of Injury and Violence Prevention (OIVP), the New Mexico Violent Death Reporting System (VDRS), Data Abstractor compiles data on violent deaths, such as homicides and suicides, occurring in New Mexico. The abstractor gathers information from death certificates, medical examiners, and law enforcement agencies to report on the circumstances surrounding these deaths, adhering to coding guidelines set by the Center for Disease Control and Prevention (CDC).
• Compiled and coded data from various sources in the federal database and National VDRS.
• Collaborated with data quality suppliers to efficiently request, track, and receive necessary documents.
• In my role, I have actively contributed to meeting end-of-year abstraction goals for CDC.
• Attended the Annual National VDRS Reverse Site conference held by CDC.
• Data Management:
• Scan, store, and organize confidential documents pertaining to violent deaths from various data providers.
• Conduct data abstraction for violent death cases, including suicides and homicides, and input abstracted data into a web-based data entry system.
• Quality Assurance:
• Review and code medical records to ensure data accuracy and compliance with state and federal regulations.
• Monitor and track the timeliness, completeness, and quality of data collection for each violent death case.
• Participate in data validation and re-abstraction activities to improve data integrity.
• Collaboration:
• Maintain positive working relationships with data suppliers and the NM-VDRS project team.
• Develop strategies to enhance the data collection process and outcomes.
• Reporting:
• Summarize findings and write concise narratives based on collected data.

Qualifications:

• Proficient in Microsoft Office products (Excel, Word).
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to maintain confidentiality of records and information.
• Capable of working in a dynamic, fast-paced environment while managing multiple priorities and deadlines.

• Excelled in providing exceptional constituent services by effectively handling a range of non legislative tasks, including problem-solving constituent complaints and providing valuable information to both constituents and governing body members.
• Providing information and resources to City staff about city servers, projects, and programs is a common task. Constituent services are typically seen as a representational duty.
• Collaborated with team members to achieve assigned goals.
• Committed to ongoing professional development, continually seeking out opportunities to expand my skillset and stay up-to-date on the inner workings of City government.
• Ensured efficient and courteous service to all constituents on a regular basis.
• Managed and completed a variety of tasks effectively by demonstrating adaptable and flexible skills.
• Pursued ongoing educational opportunities.
• Identified and implemented process changes to increase operational efficiency.
• Exceeded customer expectations by responding promptly to their needs.
• Within our department, I have been a part of implementing satellite hours that involve community engagement with our constituents in different settings: libraries, community centers. We listen to their comments and address city concerns, provide information and resources for non-city inquiries.
• Actively involved in engaging constituents at various city events and gatherings.
• Organized annual community events, including Easter egg hunt, El Dia de los Ninos at libraries and American clean-up.
• Evolved constituent services and facilitated learning and sharing opportunities with Santa Fe residents to enhance community benefits, exemplified by the Teen Center.
• Identified customer needs and provided appropriate solutions to meet their requirements.
• Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
• Participated in team meetings regarding service improvements or changes in policy or procedure.

• Assisted clients with daily living tasks as a respite caregiver.
• Performs intermediate level human support work by providing respite to caregivers of individuals with Alzheimer's or Dementia related disorders, and other related tasks as indicated.
• Ensured senior citizens received nutritious meals and maintained social distance guidelines through participation in Meals on Wheels initiative.
• Contributed to meal preparation for the Meals on Wheels program.
• Assembled grocery bags for seniors living in households requiring additional support.
• Built strong and trusting rapport with clients and loved ones.

• Provided consistent, high-quality care for seniors with Alzheimer's or dementia.
• Provided discreet support with daily living activities including bathing, dressing, and managing incontinence.
• Participated in team meetings regarding client progress or concerns raised by family members.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Informed relevant team members of any changes in medical status, while providing adequate records.
• Protected health information, according to HIPAA policies and procedures.
• Demonstrated proactive approach in thoroughly reviewing shift reports and care notes, resulting in enhanced teamwork.
• Ensured client safety through strict adherence to established cleanliness and security protocols.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Built strong and trusting rapport with clients and loved ones.
• Recorded client status progress and challenges in logbooks and reports.
• Conducted frequent walks to promote physical health and wellbeing of clients.
• Administered prescribed medications on a timely basis following care plan instructions.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.

• Listed below are the primary duties and responsibilities encompassed in the medical scheduler job description.
• Efficiently entered all necessary information into the electronic medical record system for scheduling purposes, showcasing clear and concise communication skills. Accurately inputted patient orders to schedule appointments, ensuring exceptional customer service.
• Collected existing and new patient insurance information for verification; assisted in maintaining and updating medical records.
• Provided support to physicians in the execution of various tasks while ensuring that all internal processes are strictly followed.
• Ensured prompt response to telephone calls for appointment scheduling and confirmation.
• Coordinated and rescheduled appointments to enhance efficiency. Managed patient appointments for initial treatments, follow-ups, and re-evaluations.
• Entered data into electronic systems, ensuring data accuracy and integrity.
• Coordinated post-procedure follow-up appointments.
• Enhanced appointment scheduling process by collecting relevant patient data, such as priors and labs.
• Communicated schedule changes effectively throughout the organization when necessary.

• Performed billing, collections, and reimbursement services for clinics supported by the Revenue Cycle Business Service (RCBS).
• Ensured integrity and compliance by billing and collecting claims according to government-mandated procedures.
• Executes prompt and efficient billing, collections, and reimbursement services.
• Delivered prompt and confidential support to patients, physicians, insurance providers, and other clients in a professional and courteous manner.
• Ensured prompt resolution of received mail and correspondence.
• Exhibited accountability in safeguarding the accuracy of claims by preventing changes in data and codes without RCBS knowledge
• Achieved targets for productivity, collections, and error reduction
• Successfully implemented Governmental Regulatory Billing changes.

• Skillfully prepared banquet rooms and ensured seamless execution of events including function setup, guest service and thorough clean-up
• Arranged table placement and set up buffet for events with accuracy and attention to details.
• Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
• Demonstrated ability to adapt to varying event situations while maintaining focus and physical agility, including bending, climbing stairs, and lifting heavy items.
• Effectively communicated and promptly executed directions while fulfilling physical job requirements.
• Recognized and valued the importance of maintaining positivity in the workplace.
• Greeted guests upon arrival and provided assistance throughout the event.
• Provided prompt, friendly service to all guests during banquets or catered events.
• Served beverages and appetizers to guests in an efficient manner.
• Replenished buffet lines with fresh foods as needed.
• Maintained cleanliness of work area throughout shift including tables, chairs and floors.
• Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
• Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
• Communicated with chefs regarding any special requests from guests.
• Provided refills on drinks as requested by customers.
• Answered questions regarding menu items and assisted guests in making selections.
• Demonstrated expertise in menu items and cooking methods to educate customers, contributing to a more immersive dining experience.
• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
• Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
• Cleared away used plates and utensils following end of meal service.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Prepared for busy periods by restocking stations and maintaining clean work areas.
• Upheld exceptional food, beverage and service standards to surpass customer expectations.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Maintained adherence to hygiene policies during event wrap-ups, including disassembling table configurations and transporting linens for cleaning.
• Transported items ranging from 25lbs to 65lbs with ease.

• Generated a warm and inviting atmosphere via telephone interactions.
• Registered and interviewed patients, ensuring accurate demographic and financial information was obtained while scheduling appointment(s).
• Showcased exceptional multitasking skills through efficient management of various tasks such as handling messages, providing scheduling support, organizing tests, coordinating referrals, and processing prior authorizations.
• Ensured accurate and timely updates to patient demographics, including current insurance details, in the electronic database for seamless billing processes.
• Prepared accurate medical records for Clinic visits by compiling information from multiple sources.
• Demonstrated skill in handling various tasks simultaneously while maintaining adaptability and flexibility.
• Consistently delivered high-quality work while meeting deadlines.
• Assisted colleagues in executing assigned duties proficiently. Collaborated alongside clinical and administrative personnel in addressing patient needs.
• Maintained high customer satisfaction levels by swiftly addressing issues and consistently surpassing their expectations in a rapid work environment.
• Resolved complaints from customers in a timely manner while ensuring compliance with policies and procedures.
• Managed front desk operations including greeting visitors and patients upon arrival.
• Identified ways to improve efficiency in operations and implemented process changes.
• Implemented and reinforced HIPAA standards.
• Assist with interview panel.
• Streamlined EPIC system operations.

• Recruited and trained staff for store opening, closing, and daily operations while achieving key performance indicators.
• Assembled fixtures, merchandised products and accepted initial shipments while building the store out.
• Managed daily and weekly tasks, including opening/closing procedures, scheduling, timesheets, receiving shipments, bank deposits, and maintaining an impeccable store appearance. Oversaw all aspects of daily business operations: budgeting, staffing, inventory control, customer service, and sales.
• Adhering to Mall guidelines, helping to nurture and continue the ongoing positive relationship that Go! Calendars has developed with the Mall.
• Promoted exceptional customer service standards and trained staff accordingly while ensuring their compliance.
• Communicating regularly with company headquarters about any issues, problems, and opportunities.
• Developed and implemented operational strategies to enhance efficiency, minimize expenses, and optimize customer satisfaction.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Responsible for daily oversight and operation in multiple areas of the theatre.
• Preparation of box office reports, personnel management, extensive knowledge of projection booth, box office operation, concession operation, inventory control, and proper handling of all cash and deposits.
• Conducted training for all areas of theatre.
• Managed daily workflow of team members to meet organizational goals.
• Identified opportunities for process improvements and increased efficiency.
• Implemented customer service standards across all departments in the organization.
• Delegated work to staff, setting priorities and goals.
• Handled responsibilities successfully in manager's absence.
• Evaluated performance of team members and provided consistent coaching to improve skills.
• Prioritized and delegated tasks for efficient completion within team environment.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation in a professional manner.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.

• Oversaw day-to-day activities at the store, including staffing and inventory management.
• Demonstrated consistent, hands-on knowledge of job roles and actively participated in business duties.
• Coached and mentored new employees on company policies and procedures.
• Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
• Oversaw daily financial transactions and managed cash flow to support profitability.
• Addressed client inquiries, concerns, and needs while delivering exceptional customer service.
• Organized merchandise and displays to boost brand awareness and drive product sales.
• Resolved customer complaints, handled refunds and returns, to promote satisfaction.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Utilized knowledge of company products and services to make recommendations and upsell items according to customer needs.
• Monitored sales performance to identify potential areas for improvement.
• Conducted interviews and provided hiring recommendations to the general manager.
• Tracked and maintained store inventories based on customer demand.
• Managed company orders, expenditures and sales successfully to meet budget and revenue targets.