Rachel Neill
Summary
Results-driven healthcare leader with background leveraging clinical evidence in steering people and process development across healthcare ecosystems. Demonstrated ability to architect robust clinical education frameworks that elevate efficiency and spearhead quality-driven enhancements in healthcare delivery.
Overview
20
20
years of professional experience
Work History
Clinician Advocate, Candidate Operations
Vivian Health
05.2022 - Current
- Leverage experience as a member of the Clinical Operations team, specializing in connecting healthcare professionals with employers through intelligent software
- Led an international call team to exceed operational growth and efficiency metrics
- Develop and maintain tracking systems for ongoing projects to deliver project timelines and metrics
- Collaborate cross-functionally within the organization to drive product excellence, aligning SOP/Work Instructions for BPO teams
- Analysis of KPI data for process optimization enabling an increase in candidate conversion and revenue
Nurse Consultant
Innovatrn Consulting, LLC
08.2020 - Current
- Project consultant responsible for the creation of clinical evidence deliverables to support strategic planning
- Led implementation of policies and compliance in the development of a clinical training program to comply with regulatory affairs and quality measures reporting
- Analyzed trends in healthcare delivery and integrated emerging practices into existing frameworks accordingly
- Sourcing and management of literature publications across all projects requiring literature resources
Quality Supervisor
Providence Health
07.2018 - 05.2020
- Led the integration of clinic SOPs with a larger medical ecosystem
- Maximized operational efficiency through gap analysis, organizational change management strategies, and team collaboration
- Performed detailed data analysis and led a cross-functional QA team to improve regulatory compliance by over 75% from baseline after 12 months
- Direct oversight in the improvement of nurse productivity by 50% in 16 months and the reduction of nurse overtime
- Created and executed relevant metrics to support strategic planning regarding patient triage and referral to care
Regional Patient Safety Specialist
Providence Health
05.2017 - 06.2018
- Regional resource for 8 hospitals for root cause analysis, QA processes, and data development of safety metrics to improve patient safety and clinical quality
- Detailed management of timelines and deliverables related to the implementation and standardization of best practices to reduce procedural variations
- Maintained Event action plan files, including versions, redlines, changes, and change descriptions
- Cultivated strong relationships with regional executive leadership to ensure the implementation of SOPs based on the project action plan
Clinical Education Specialist
Providence Health
05.2015 - 05.2017
- Responsible for detailed annual review and management of training to meet state and federal healthcare regulatory requirements including CMS, TJC, and OSHA
- Evaluated program effectiveness through participant feedback and performance metrics, implementing improvements as needed
- Developed targeted training materials for diverse audiences, including physicians, nurses, therapists, and support staff
- Enhanced clinical education by developing adaptive learning modules and interactive content for healthcare professionals
Perioperative/PICU Staff and Travel RN
Multiple Health Systems
01.2004 - 01.2015
- Performed RN duties in both staff and travel capacity at Providence Health, Medical University of South Carolina, UNC-Chapel Hill, and The Children's Hospital of Philadelphia
Education
Bachelor of Science - Nursing
Johns Hopkins University
Baltimore, MDMaster of Science - Nursing Education
Western Governors University
Salt Lake City, UTSkills
- Professional Development
- Conflict Resolution
- Workforce Management
- Salesforce Management
- Process Improvement
- Work Flow Planning
- Project Management
- Root Cause Analysis
- Corrective Actions
- Quality Metrics
- SOP Development
- Regulatory Compliance
Timeline
Clinician Advocate, Candidate Operations
Vivian Health
05.2022 - Current
Nurse Consultant
Innovatrn Consulting, LLC
08.2020 - Current
Quality Supervisor
Providence Health
07.2018 - 05.2020
Regional Patient Safety Specialist
Providence Health
05.2017 - 06.2018
Clinical Education Specialist
Providence Health
05.2015 - 05.2017
Perioperative/PICU Staff and Travel RN
Multiple Health Systems
01.2004 - 01.2015
Bachelor of Science - Nursing
Johns Hopkins University
Master of Science - Nursing Education
Western Governors University
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