Rachel Nocker
Austin,TX
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Victory Medical Center
10.2023 - Current
- Prepared weekly employee work schedules to meet operational needs.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Conducted regular performance evaluations for front desk staff members, identifying areas for improvement and providing constructive feedback for growth opportunities.
Front Desk Receptionist
Victory Medical Center
05.2019 - Current
- I have switched roles from physical therapy to the front desk department to challenge myself with new administrative job duties daily such as collecting payments for services and updating accounts to reflect new balances
- I manage payment needs, collect co-pays, and educate patients on deductibles
- I deliver reliable customer service to guests upon arrival, accept incoming telephone calls to answer questions, direct callers, and take messages for staff
- I happily help guests with individual needs, offering information and assistance with issues
- In a timely manner, I verify insurance plans and input correct benefits
- I schedule appointments with clinical protocols of different departments and clinical professionals.
Physical Therapy Aide/billing coordinator
Victory Medical Center
05.2019 - 06.2023
- Worked in Victory's physical therapy department as an aid for 3 years performing the following tasks daily: cultivated positive relationships with patients, resulting in increased compliance with treatment programs; delivered treatments prescribed by physical therapist, optimizing patients' functional abilities; maintained patients' progress against goals, tracking performance and consulting with physical therapist on adjustment strategies; handled clerical work for office, including ordering and restocking supplies, answering telephone calls, and completing forms.
Nanny
Shana Yates
12.2017 - 07.2018
- As a nanny, I regulated children's rest periods and nap schedules, helped prepare and serve nutritionally balanced meals and snacks for children, organized and conducted age-appropriate recreational activities, modeled appropriate social behaviors and encouraged concern for others to cultivate development of interpersonal relationships and communication skills, worked with parents to develop and implement discipline programs to promote desirable child behavior, transported children to schools, social outings, and medical appointments, taught and performed age-appropriate activities such as lap play, reading, and arts and crafts to encourage intellectual development of children, instructed and assisted children in the development of health and personal habits such as eating, resting, and toilet behavior.
Education
Currently enrolled - Psychology -
Austin Community college
Austin, TexasHigh School Diploma -
Live Oak Academy
Buda, Austin11.2016
Skills
- Customer Service (4 years)
- Medication Administration
- ICD-10
- Medical Billing
- Problem-solving
- Strong communication
- Ability to multitask
Timeline
Front Desk Manager
Victory Medical Center
10.2023 - Current
Front Desk Receptionist
Victory Medical Center
05.2019 - Current
Physical Therapy Aide/billing coordinator
Victory Medical Center
05.2019 - 06.2023
Nanny
Shana Yates
12.2017 - 07.2018
Currently enrolled - Psychology -
Austin Community college
High School Diploma -
Live Oak Academy