RACHEL NORTH
Langley,WA
Summary
Knowledgeable Barista skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
2026
2026
years of professional experience
Work History
Project Manager & Office Manager
The North Group
Remote
01.2013 - 01.2026
- Serve as CEO’s operational partner; translate vision into structured plans, timelines, and systems.
- Create and maintain project workflows, and documentation; manage administrative operations and communication.
- Lead cross-functional coordination across engineers, contractors, real-estate teams, and vendors.
- Oversee budgeting, forecasting, vendor contracts, and financial accuracy.
- Anticipate risks, resolve issues proactively, and uphold accountability across all contributors.
Banquet Server
Willows Lodge
Woodinville
01.2016 - 01.2018
- Created excellent customer rapport to ensure everyone’s experience was of high quality
- Assisted in setup and breakdown of banquet spaces, adhering to safety protocols and optimizing workflow efficiency.
- Trained new servers on established procedures, enhancing team performance and promoting a cohesive work environment.
- Implemented best practices for cleanliness and organization within banquet areas, contributing to overall operational excellence.
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to deliver timely food service, maintaining high standards of quality and presentation.
- Managed wine and food service to multiple large banquet tables for events with 300+ guests
Shift Lead
Tully's Coffee
Redmond, WA
2010 - 2011
- Supervised daily operations, ensuring high-quality service and adherence to company standards.
- Trained and mentored new staff in coffee preparation techniques and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures for accuracy and security during shifts.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Gourmet Latte Coffee Stand
Bothell
2009 - 2010
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Assisted in training new baristas on equipment operation and customer service standards.
- Implemented efficient workflow practices to enhance speed of service during peak hours.
- Maintained high standards of product under pressure of working solo in the stand. I was able to make sure lines were not building up too long and managed to get coffee orders made and to the customer in a very timely fashion.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members to create seasonal beverage specials, contributing to menu innovation.
- Prepared and served high-quality coffee beverages following precise recipes and customer preferences.
Education
Certification - Clinical Herbalism
Colorado School of Clinical Herbalism
Boulder, CO2019
Bachelor of Arts - Political Science
University of Washington
Seattle, WA06.2013
Skills
- Ability to make a wide variety of excellent beverages
- POS
- Clear & Compassionate Communication
- Project management
- Working well with a team but also alone
- Highly responsible
- Customer relations
- Team bonding
- Inventory control
- Customer rapport
Timeline
Banquet Server
Willows Lodge
01.2016 - 01.2018
Project Manager & Office Manager
The North Group
01.2013 - 01.2026
Shift Lead
Tully's Coffee
2010 - 2011
Barista
Gourmet Latte Coffee Stand
2009 - 2010
Certification - Clinical Herbalism
Colorado School of Clinical Herbalism
Bachelor of Arts - Political Science
University of Washington