Rachel Norton
Wayne
Summary
Offering strong sense of compassion and dedication to patient care, eager to learn and grow in supportive environment. Brings solid understanding of healthcare fundamentals and ability to quickly acquire new skills. Ready to use and develop skills in patient care and communication in a new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Options Advisor
CareOne at Livingston
01.2024 - Current
- Developed and executed community marketing strategies to enhance visibility and engagement.
- Handled all admission paperwork for new residents.
- Coordinated and led impactful marketing and networking initiatives.
- Coordinated skilled nursing admissions, providing comprehensive support to patients and families.
Assistant Administrator
CareOne at Wayne
10.2022 - 01.2024
- Supervised an 87-bed Assisted Living facility, including a specialized memory care neighborhood utilizing the Teepa Snow dementia gem program.
- Ensured the building met all regulatory requirements, contributing to a safe and compliant environment.
- Collaborated with the Administrator to ensure seamless operations in the hybrid Skilled Nursing/Assisted Living campus.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
Unit Secretary
CareOne at Wayne
02.2020 - 10.2022
- Facilitated the admission process by efficiently processing and welcoming new patients.
- Scheduled and managed doctor appointments efficiently.
- Maintained compliance with state standards by performing precise data entry during the COVID-19 pandemic.
Receptionist
CareOne at Wayne
02.2019 - 02.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Restaurant Supervisor
Cedar Crest
01.2017 - 01.2019
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Intern
Arista Counseling and Psychotherapy
01.2017 - 05.2017
- Trained as an intake counselor and contacted insurance companies to verify benefits of potential patients
- Attended pharmaceutical representative presentations and assisted in managing a professional psychiatric office
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Waitress
Cedar Crest
01.2012 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Volunteer
The Arc of Essex Stepping Stones School
01.2016 - 05.2016
- Assisted teacher in a kindergarten class of Down’s syndrome students
- Tasks included one on one with students, attending and helping with speech, physical, and occupational therapy, and help teach lessons
Education
MA - Psychology
Montclair State University
Montclair, New Jersey01.2021
BA - Psychology
Montclair State University
Montclair, New Jersey01.2018
High School -
Wayne Hills High School
Wayne, New Jersey01.2014
Skills
- Time management
- Critical thinking
- Relationship building
- Customer service
- Problem-solving
- Client relationship management
Certification
- Certified Assisted Living Administrator, 12/01/22
- Certified Dementia Practitioner, 01/01/21
Personal Information
Title: CALA
Timeline
Care Options Advisor
CareOne at Livingston
01.2024 - Current
Assistant Administrator
CareOne at Wayne
10.2022 - 01.2024
Unit Secretary
CareOne at Wayne
02.2020 - 10.2022
Receptionist
CareOne at Wayne
02.2019 - 02.2020
Restaurant Supervisor
Cedar Crest
01.2017 - 01.2019
Intern
Arista Counseling and Psychotherapy
01.2017 - 05.2017
Volunteer
The Arc of Essex Stepping Stones School
01.2016 - 05.2016
Waitress
Cedar Crest
01.2012 - 01.2017
BA - Psychology
Montclair State University
High School -
Wayne Hills High School
- Certified Assisted Living Administrator, 12/01/22
- Certified Dementia Practitioner, 01/01/21
MA - Psychology
Montclair State University
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